GoodVets · 3 hours ago
Client Service Representative
GoodVets The Gulch - Nashville, TN
Full-time
Onsite
New Grad, Entry Level
$16/hr - $20/hrGoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. The Client Service Representative (CSR) is responsible for creating a welcoming experience for pet owners, managing appointments, and ensuring smooth operations at the front desk.
Information TechnologyPetVeterinary
Responsibilities
Deliver elevated customer service with warmth, empathy, and professionalism
Greet clients and manage the check-in/check-out process with efficiency and care
Answer and triage phone calls using a multi-line system
Schedule appointments, procedures, and follow-ups in coordination with the clinical team
Process payments and ensure accurate invoicing
Monitor the flow of patients and clients throughout the day
Maintain a clean and organized reception and lobby area
Communicate effectively with doctors, technicians, and managers to ensure smooth operations
Assist emotionally stressed clients with compassion and clarity
Support occasional light administrative and cleaning duties as needed
Qualification
Required
Availability to work evenings and weekends
Strong communication and interpersonal skills
Comfort working in a fast-paced environment with multiple priorities
Familiarity with Windows-based systems and practice management software (or a willingness to learn)
A positive, team-first attitude and a passion for creating a welcoming environment
Preferred
Previous veterinary or medical front-desk experience
Benefits
Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small
Company
GoodVets
GoodVets offers friendly veterinary care provided by professionals who love animals.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
General Atlantic
2023-09-13Private Equity
Leadership Team
David Saginur
Co-Founder and COO
K
Kimon Korres
President
Recent News
2024-02-20
Source of the Spring
2024-02-20
Company data provided by crunchbase