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Carvana · 1 hour ago

Lead Lot Specialist - ADESA Chicago

Hoffman Estates, IL

Full-time

Onsite

Mid, Senior Level

$19/hr - $22/hr

3+ years exp

Carvana, through its subsidiary ADESA, operates over 50 vehicle auction locations across the US. The Lead Lot Specialist is responsible for planning, implementing, and coordinating outside operations, ensuring maximum sales volume while adhering to corporate guidelines and policies.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Assist Operations Manager with daily van crew operation. Make sure everyone is in the correct van for the start of the day

Ensure all cars are being moved in a timely manner and parked in the correct spot and/or stock area

Field issues and concerns from employees and discuss with Operations Manager if needed

Distribute Temporary Staffing to accommodate workload and meet expectations. Scan Temporary workers in and out for the day

Oversee department when Operations Manager is absent

Complete paperless billing in Auction Trac when Operations Manager is absent

Ensure vans are clean, neat and report any mechanical issues to Operations Manager

Ensure coordinators are marking up run lists

Organize factory account recalls and Bravo lists

Ensure stock is neat and organized

Train new employees including temporary staff

Follow up, delegate, lead and manage all outside lot coordinators to ensure the timely, efficient, and successful pre-sale operations

Communicate with other departments to follow up on productivity for pre- and post-sale operational functions

To report to upper management regarding the pre-and post-sale status

Providing excellent customer service to Fleet Lease Reps and resolve any issues the customer may have. This can range from vehicle maintenance and/or body repairs, to accounting discrepancies to transport and logistical mistakes

Monitor each individual workload and make necessary changes if needed. Ensure job is completed in a timely, efficient manner

Walking vehicles to make decisions on any reconditioning that can be done to increase the value for when the vehicle is sold

Running reports to ensure that vehicles are at the proper shops (Mechanical, Body, Detail)

Handling day to day issues that may arise (lot damage, theft, safety concerns from clients)

Ensure that sale cars are going through the pre-sale process correctly

Handling lot movement when necessary to speed up getting vehicles parked for sale

Working with admins/managers at shops regarding any vehicles that may be missing and ensuring that those vehicles are located and moved accordingly

Assist and monitor team members getting account inventory to the appropriate shops (mechanic, body, detail, glass) by communicating with team members

Communication with team regarding changes in daily tasks

Communication with management team to ensure sale is for their departments

Train team members in new accounts and develop more efficient ways to coordinate and manage pre-existing accounts

Assist in tracking, routing, and moving inventory with my team daily so that inventory is in the correct location and any repairs can be done accordingly

Qualification

Customer service experienceAutomotive knowledgeAuction operations knowledgeNAAA guidelines knowledgePhysical operation of toolsCommunication skillsTeam management