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HackerRank · 1 week ago

Customer Account Manager - SMB

Hybrid in Santa Clara, CA

Full-time

Hybrid

Entry Level

$100K/yr - $125K/yr

1+ years exp

HackerRank is a company that helps organizations hire developers based on their skills and fosters a community for developers to enhance their skills. They are looking for a Customer Account Manager for SMB customers, responsible for managing customer relationships, ensuring satisfaction, and supporting renewals and expansions.

EmploymentRecruitingService IndustrySkill Assessment

Comp. & Benefits

Responsibilities

Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction

Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively

Support renewal conversations and standard contract processes, escalating complex scenarios as needed

Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption

Identify basic expansion or usage opportunities and partner with senior team members when appropriate

Maintain accurate customer data, renewal tracking, and activity logging in CRM tools

Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience

Qualification

Customer account managementSaaS experienceCRM toolsCommunication skillsResilienceCuriosityOrganizational skillsCollaborationCustomer-focused

Required

1–3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support

Organized, resilient, and comfortable managing multiple priorities in a fast-paced environment

Customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience

Strong written and verbal communication skills, with the ability to explain concepts clearly