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HealthStream · 1 hour ago

Customer Service Specialist I

Nashville, TN

Full-time

Hybrid

Entry Level

$40K/yr - $43K/yr

1+ years exp

HealthStream is the leader in healthcare workforce solutions, dedicated to enhancing the quality of healthcare. As a Customer Service Specialist I, you will provide exceptional customer service and product support, becoming an advocate for clients while collaborating with internal teams to resolve issues efficiently.

E-LearningEnterprise SoftwareOnline PortalsSoftware

Culture & Values

Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up

Troubleshoot and diagnose reported problems and work to understand and correct problems

Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner

Identify, test, and verify issues, providing the development team with clear documentation

Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives

Participate in testing new features and releases

Suggest recommendations for product enhancements utilizing data and customer feedback

Qualification

Customer service experienceHealthcare industry knowledgeMicrosoft operating systemsSalesforceMicrosoft TeamsCuriosity for learningProblem-solvingActive listeningWritten communicationTeam player

Required

You have at least one year of experience in customer-facing roles

A bachelor's degree in a related discipline is preferred. Education requirements may be waived based on practical experience

Practical knowledge of the healthcare industry a definite plus

You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully

You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do

You know your audience and can effectively communicate resolutions with both non-technical and technical customers

You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed

You can make complex topics easily digestible by breaking them down into manageable parts

You display active listening skills and are an empathetic customer advocate

You have an insatiable curiosity for learning how things work

You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus

You can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family

You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards

You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking