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State of Indiana · 4 hours ago

BMV Customer Service Representative 2

Greensburg, IN

Full-time

Onsite

New Grad, Entry Level

The State of Indiana is one of the largest employers in the state, providing a range of opportunities across various agencies. They are seeking a Customer Service Representative 2 to administer driving exams and assist customers with vehicle registrations, while ensuring compliance with state laws.

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Responsibilities

Administer skills tests and evaluate driving skills

Assist customers with vehicle/watercraft titles and registration needs

Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles

Attend training classes and/or take certification tests as required

Maintain privacy of customer and all related records

Substitute for Customer Service Representatives as needed

Qualification

Customer service experienceIndiana driving lawsCritical thinkingRelate tactfullyProcess transactionsMotor vehiclesCommunication skills

Required

High school diploma or equivalent

Must be 21 years of age or older

Must possess a valid driver's license for at least the preceding 12 month period

Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury

Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities

Customer service experience

Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience

Must be familiar with the operations of all types of motor vehicles

Working knowledge of Indiana driving laws

Top-notch communication skills

A high level of critical thinking and the ability to troubleshoot

Ability to process cash and card transactions

Able to perform essential functions with or without reasonable accommodation