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Guild Garage Group · 1 hour ago

Dispatcher

Action - Meridian, ID

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

Guild Garage Group is a growing garage door company seeking a reliable and detail-oriented Dispatcher to coordinate schedules and support field technicians. The role involves optimizing operations, communicating with customers and technicians, and ensuring a smooth workflow.

Business DevelopmentConsumer GoodsMarketing

Responsibilities

Schedule and dispatch service and repair calls based on technician location, availability, and skillset

Monitor and adjust schedules in real time to handle changes, emergencies, and customer needs

Communicate clearly with technicians, customers, and management throughout the day

Review daily jobs to ensure correct skill level, parts, notes, and payment details are in place

Optimize routes to reduce drive time, increase efficiency, and minimize callbacks

Serve as a primary point of contact for customers—answering questions and setting clear expectations

Accurately document customer interactions and ensure proper follow-up

Handle inbound calls and route them professionally to the right team members

Support the office and operations team with additional tasks as needed

Qualification

Dispatching experienceCustomer service experienceServiceTitan familiarityMultitasking skillsTime-management skillsSolution-focused mindsetComputer proficiencyClear communicationTeam-oriented attitude