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Kaiser Permanente · 3 hours ago

Program Manager V

Oakland, CA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Kaiser Permanente is a healthcare organization seeking a Program Manager V to lead large-scale programs across various departments and functions. The role involves managing program outcomes, coordinating resources, and ensuring stakeholder engagement while adhering to policies and procedures.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

Responsibilities

Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders

Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members

Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit

Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback

Models team collaboration within and across teams

Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies

Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results

Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals

Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others

Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame

Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast

Manages and monitors the program financials of large-scale programs

Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid

Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program

Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place

This role may perform project management duties in addition to program management responsibilities

Leads the work of large program teams by monitoring internal and external resources

Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands

Communicates a clear vision of program goals and objectives to the team

Delivers performance feedback to team members supervisors

Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate

Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures

Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders

Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included

Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery

Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences

Engages with senior stakeholders to identify long term value to the organization and define success

Reviews vendor performance levels and ensures service level agreements are met

Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate

Participates in contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy

Qualification

Program ManagementChange ManagementRisk AssessmentNegotiationApplied Data AnalysisFinancial AcumenManaging Diverse RelationshipsProject Management ToolsConflict ResolutionQuality Assurance ProcessService FocusStrategic Program Management

Required

Minimum three (3) years experience in a leadership role with or without direct reports

Bachelors degree from an accredited college or university and minimum eight (8) years experience in project management or a directly related field, including minimum four (4) years program management experience OR Minimum eleven (11) years experience in project management or a directly related field including minimum four (4) years program management experience

Knowledge, Skills, and Abilities (KSAs): Change Management; Negotiation; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Project Management; Project Management Tools; Risk Assessment; Quality Assurance Process; Service Focus; Strategic Program Management