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CRH · 2 hours ago

IT End-User Experience Field Technician

Thornville, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. The IT End User Experience Field Technician is responsible for enhancing the satisfaction of end users by providing hands-on and remote technical support, ensuring a seamless and productive technology experience.

Building MaterialConstructionManufacturing

H1B Sponsor Likely

Responsibilities

Deliver desk side and remote technical support for hardware, software, and network issues

Troubleshoot and resolve end user technology problems efficiently and professionally

Maintain and administer computer systems, mobile devices, and related environments

Assist with deployment, configuration, and refresh of user-facing technology assets

Support technology initiatives and projects as directed by the IT End User Experience Manager

Communicate effectively with users, peers, and management to provide updates and solutions

Document solutions, create training guides, and contribute to the knowledge base

Assist with asset inventory management and technology lifecycle processes

Ensure compliance with IT policies, procedures, and departmental standards

Participate in continuous improvement efforts to enhance the end user experience

Travel to business sites for support, training, or project delivery as needed

Other duties as assigned

Qualification

Windows operating systemsOffice 365IT support experienceA+ certificationITIL Foundation certificationMCP certificationNetwork troubleshootingAnalytical skillsProblem-solving skillsOrganizational skillsTeamworkCommunication skills

Required

Associate's degree in Information Technology or equivalent experience

2+ years of experience in IT support or a similar field technician role

Experience supporting Windows operating systems, Office 365, mobile devices, VPNs, and networking

Strong analytical and problem-solving skills

Proficient in desktop, network, and application configuration, troubleshooting, and installation

Eager to learn new technologies and maintain industry standards

Ability to identify customer needs, gather information, and resolve problems

Effective working individually, in teams, and with virtual teams

Good organizational skills and ability to prioritize tasks

Highly motivated and able to work with minimal supervision

Ability to present technical information in user-friendly language

Ability to safely lift 5–30 pounds regularly, up to 50 pounds occasionally

Willingness to travel to field sites as needed

Available for on-call work or outside normal hours for critical incidents or project deliverables

Ability to work in office, industrial, and field environments, including use of personal protective equipment

Preferred

A+, ITIL Foundation, and recent MCP certifications

Benefits

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

Company

CRH

Glassdoor3.8

CRH manufactures and distributes building materials and products for construction projects. It is a sub-organization of CRH Ventures.

Founded in 1970

Rathfarnham, Dublin, IRL

10001+ employees

http://crh.com

H1B Sponsorship

CRH has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)

2023 (1)

2021 (1)

2020 (1)