Full-time IT Service Desk Associate (on-site) jobs in United States
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GuideIT ยท 2 hours ago

Full-time IT Service Desk Associate (on-site)

positionUnited States
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

GuideIT is a US-based technology services company headquartered in Plano, Texas, focused on providing value to its customers. They are seeking a full-time IT Service Desk Associate to provide technical support and service desk assistance to end users, ensuring efficient resolution of technology-related issues.

Information TechnologyProfessional ServicesSoftware
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H1B Sponsor Likelynote

Responsibilities

Provide first-level technical support to end users for technology-related issues
Experience with desktop remote control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.)
Experience using an incident tracking system
Ensure proper documentation for each interaction and escalate when necessary
Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes
Provide support to investigate data anomalies to determine possible root causes
Provide solutions and/or recommendations to end user problems reported to Service Desk
Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes
As needed, provide support to coach/mentor system functional end user training
Will be rated and reviewed in customer satisfaction surveys for delivery of service
Escalate issues to appropriate parties as necessary

Qualification

Technical troubleshootingMicrosoft Operating SystemsOffice 365ITIL trainingDell/HP/Lenovo hardwareMacOS knowledgeActive DirectoryMFA experienceCall center experienceSoftware troubleshootingHardware troubleshootingMobile device supportPhone supportCustomer serviceCommunication skillsInterpersonal skills

Required

1+ years of technical troubleshooting experience in a call center or service desk environment
Strong communication and interpersonal skills
Microsoft Operating Systems experience: 1+ years of service desk support experience in a Microsoft environment that includes Windows 10 and 11
Experience with Dell, HP or Lenovo hardware (laptops/desktops/printers)
Experience with other applications such as Active Directory, MFA, etc
Applied experience troubleshooting software and hardware issues on laptops, desktops, printers, mobile devices and phones
High school diploma and/or GED

Preferred

MacOS knowledge preferred, but not required
Office 365 experience including O365 administration
ITIL training and/or experience
Previous experience in a call center environment
Industry-specific certification(s) preferred (e.g., CompTIA A+, Microsoft, HDI, etc.)

Benefits

Competitive pay
Performance-based bonuses
401K with match
Health, dental and vision insurance coverage
Paid holidays
Paid time off for full-time employees

Company

GuideIT

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GuideIT was founded by a group of five experienced business leaders who helped pioneer the IT outsourcing business.
dateFounded in 2013
location
Plano, Texas, USA
people-size201-500 employees
web-link
http://guideit.com

H1B Sponsorship

GuideIT has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2014-02-04Private Equity

Leadership Team

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Bob Kelly
Chief Financial Officer
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Recent News

Newswire
GuideIT Enabling Customer Success With eCW Consulting, Optimization, Support
2022-08-25
Company data provided by crunchbase