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Gentell · 4 hours ago

Director of Operations, US

Morrisville, PA

Full-time

Onsite

Director/Executive

$130K/yr - $130K/yr

10+ years exp

Gentell is a leading vertically-integrated wound care company dedicated to providing efficient, affordable, and patient-specific treatments across various healthcare settings. The Director of Operations, US is responsible for the strategic leadership and daily execution of Gentell’s domestic operational infrastructure, focusing on optimizing warehouse throughput, facility management, and specialized delivery workflows.

Health CareMedical

Responsibilities

Workflow Optimization: Evaluate and re-engineer warehouse workflows and facility layouts to maximize throughput and minimize waste

Scalability Planning: Design and implement operational frameworks that allow for rapid scaling of new business units and product lines

Technology Integration: Lead the selection and optimization of Warehouse Management Systems (WMS) and ERP modules to automate manual tasks and improve data integrity

Multi-Site Oversight: Direct operations across all U.S. facilities, ensuring consistent adherence to Standard Operating Procedures (SOPs) and safety protocols

Capacity Planning: Monitor facility utilization and manage long-term space planning to accommodate inventory growth and seasonal fluctuations

Inventory Integrity: Oversee rigorous cycle counting programs and physical inventory audits to maintain accuracy levels

Health & Safety: Ensure 100% compliance with OSHA, healthcare regulatory requirements, and local building codes across all locations

GDD & GNS Support: Direct the physical fulfillment and quality control processes for Gentell Direct Delivery and Gentell Nutrition Services, ensuring unique handling requirements are met

Part B Compliance Operations: Manage the operational audit trails and facility compliance necessary for Part B services, ensuring documentation and physical handling meet healthcare standards

Quality Assurance: Establish and monitor strict QC checkpoints within the pick-and-pack process for wound care products to eliminate shipping errors

Organizational Development: Directly manage and mentor a high-performing team of Warehouse Managers, Facility Supervisors, and Special Operations leads

KPI Management: Define and track "Internal Health" metrics, including Labor Efficiency, Order Cycle Time, Facility Cost per Order, and Safety Incident Rates

Strategic Resource Allocation: Focus on labor cost optimization, facility maintenance expenses, and equipment ROI