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Highbar Physical Therapy · 1 hour ago

Patient Care Coordinator

Providence, RI

Full-time

Onsite

Entry Level

2+ years exp

Highbar Physical Therapy is a leading outpatient physical therapy practice experiencing significant growth. The Patient Care Coordinator plays a crucial role in creating excellent patient experiences and managing administrative tasks within the clinic.

FitnessHealth CareMedical

Responsibilities

Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes

Greets and directs patients, vendors and visitors of the clinic

Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment

Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation

Collects co-payments from patients, clearly documenting payment transactions on a written receipt

Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference

Assists therapists with faxing patient information to medical offices as requested

Maintains a general understanding of insurances, including how to read benefit eligibility

Explains benefit details to patients including authorization requirements, copays, and deductibles

Initiates appropriate collection activity in accordance with company policies and procedures

Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential

Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner