Glidewell Dental · 4 hours ago
Technical Advisor I (Monday to Friday 8:00am to 5:00pm)
Irvine, California
Full-time
Onsite
Entry, Mid Level
$25/hr - $25/hr
2+ years expGlidewell Dental is a leader in dental technology, seeking a Technical Advisor I to support various departmental activities. The role involves providing administrative support, communicating with customers and dental professionals, and ensuring customer satisfaction through effective problem-solving and product recommendations.
BiotechnologyDentalManufacturingMedical
Responsibilities
Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments
Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM
Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner
Complies with customer service policies and procedures and call center operational standards
Relies on extensive technical knowledge to make decisions and accomplish departmental goals
Assists customers in problem solving, planning, development, and execution of stated goals and objectives
Ensures customer retention and satisfaction
Evaluates each case thoroughly and advises doctors on which product is best for the particular case
Makes outbound calls on cases that need assistance
Maintains a day to day professional relationship with dental technicians and managers
Follows-up on specific requests made by doctors on particular cases
Seeks advice and input from the manager when needed
Performs other related duties and projects as business needs require at direction of management
Qualification
Required
High school diploma or equivalent
Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background
Preferred
Bachelor's degree, preferred
RDA, DA, or CDT certifications preferred
Benefits
Medical
Dental
Vision
401K with company match
Company-paid life insurance
Additional onsite dental services
Vacation
Holiday
Sick time
Employee gym (with fitness classes and meditation room)
Employee medical/wellness center (with massage therapy and acupuncture)
Two company subsidized cafes
Internet cafes
Employee lounges with big screen TVs
Game tables
Fun company sponsored events
A diverse work environment with over forty nationalities represented
And much more!
Company
Glidewell Dental
Glidewell is America’s largest digital dental lab, pioneering industry-first innovations that expand what’s possible in restorative dentistry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sergei Azernikov
VP of CAD/CAM Software Development
Recent News
EIN Presswire
2025-09-12
2025-05-17
Company data provided by crunchbase