Customer Service Representative II jobs in United States
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ONE Gas · 2 hours ago

Customer Service Representative II

positionEl Paso, TX, 79901, USA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

ONE Gas is a company that focuses on providing utility services, and they are seeking a Customer Service Representative II to ensure fast and accurate responses to customer inquiries regarding service, billing, and programs. The role involves assisting customers via telephone, entering account activity into the Customer Information System, and managing payment arrangements.

EnergyOil and GasRenewable Energy
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Growth Opportunities

Responsibilities

Knowledge of use and function of office equipment applicable to position including use of computers and applicable software
Knowledge of application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested)
Knowledge of customer service policies and procedures
Experience and training related to: Customer relations/communications skills
Customer Information System (CIS)
Demonstrated ability to read and write fluently in English
Stationary for extended periods
React immediately to emergency situations
Able to operate tools and equipment required
Communicate and/or exchange verbal and written information and instructions
Visual abilities sufficient to perform job duties

Qualification

Customer Information System (CIS)Customer service policiesCustomer relations skillsBasic arithmeticFluent in English

Required

1 - 3 Years of experience in customer service or related field
Knowledge of use and function of office equipment applicable to position including use of computers and applicable software
Knowledge of application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages
Knowledge of customer service policies and procedures
Experience and training related to customer relations/communications skills
Experience with Customer Information System (CIS)
Demonstrated ability to read and write fluently in English
Ability to stand stationary for extended periods
Ability to react immediately to emergency situations
Ability to operate tools and equipment required
Ability to communicate and/or exchange verbal and written information and instructions
Visual abilities sufficient to perform job duties
Regular and reliable attendance is required in performance of job

Company

ONE Gas

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ONE Gas, Inc. operates as a regulated natural gas distribution utility company.
dateFounded in 2014
location
Tulsa, Oklahoma, USA
people-size1001-5000 employees
web-link
https://www.onegas.com/

Funding

Current Stage
Public Company
Total Funding
$536.3M
2025-05-08Post Ipo Equity· $197.5M
2024-08-08Post Ipo Debt· $250M
2023-09-11Post Ipo Equity· $88.8M

Leadership Team

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Robert McAnnally
President and Chief Executive Officer

Recent News

TradingView
Dir Hutchinson Sells 3,000 ($236.6K) Of ONE Gas Inc [OGS]
2025-12-05
PR Newswire
ONE Gas to Participate in Mizuho, Jefferies and Wells Fargo Utility Conferences
2025-12-02
PR Newswire
ONE Gas Issues 2026 Financial Guidance
2025-12-01
Company data provided by crunchbase