OneRail · 16 hours ago
Logistics Support Lead (Internal Candidates Only)
Orlando, FL
Full-time
Onsite
Mid, Senior Level
$25/hr - $30/hrOneRail is a leading omnichannel fulfillment solution providing dependable and speedy logistics services. The Logistics Support Team Lead will ensure effective last-mile delivery operations while leading a team of Logistics Support Specialists, focusing on operational efficiency and customer satisfaction.
Delivery ServiceFreight ServiceLast Mile TransportationLogisticsSaaS
Responsibilities
Coach, train, and mentor Logistics Support Specialists to ensure consistent performance and adherence to procedures
Monitor the full delivery lifecycle from courier acceptance through proof of delivery
Track deliveries, troubleshoot issues, and resolve problems in real time
Communicate proactively with customers, shippers, and delivery partners regarding delivery status and exceptions
Coordinate with delivery partners to ensure cost-effective execution while meeting customer SLAs
Escalate issues in a timely manner to minimize customer impact
Assist with optimizing delivery scheduling procedures for clients
Complete order data entry and dispatch activities as needed
Recognize, prioritize, and manage tasks based on urgency and business impact
Execute multiple tasks simultaneously in a fast-paced environment
Support weekend operations as required
Qualification
Required
Ability to work 8-hour shifts between 7:00 AM and 10:00 PM, Monday through Friday, with some weekends required
Strong multitasking and prioritization skills
Quick and effective decision-making abilities
Proficiency with web-based computer applications
Strong written and verbal communication skills
Demonstrated ability to work effectively in a team environment
Strong interpersonal and people skills
Preferred
Prior experience mentoring or leading peers in an operations or logistics environment
Experience working in a fast environment
Bi-lingual a plus but not mandatory
Company
OneRail
OneRail is a software-as-a-service platform that offers final mile delivery services for enterprise shippers.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$109.5MKey Investors
Aliment CapitalStrategicIronspring Ventures
2024-11-21Series C· $42M
2024-04-16Series Unknown
2024-01-31Convertible Note· $13M
Leadership Team
Bill Catania
Founder & CEO
Lisa Catania
Co-Founder/EVP Customer Success & Marketing
Recent News
Seattle TechFlash
2025-08-01
Company data provided by crunchbase