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Unity Bank · 2 hours ago

Retail Operations Associate II

64 Old Highway 22, Clinton, NJ, USA

Full-time

Onsite

Mid Level

3+ years exp

Unity Bank is a financial institution seeking a Retail Operations Associate II to oversee and execute complex operational functions related to deposit accounts and other retail banking products. The role involves leading process improvements, ensuring regulatory compliance, and supporting exceptional customer service.

BankingFinancial Services

Responsibilities

Lead the processing and maintenance of escrow accounts, including setup, sub-account creation, transfers, closures, and monthly operating statements

Take ownership of monthly general ledger reconciliations and ensure timely resolution of discrepancies

Coordinate and lead the annual escheatment process, including customer outreach and remittance of funds to the state

Calculate and validate interest and interest corrections, ensuring accuracy and compliance

Process entries for approved charge-off requests and provide recommendations for process improvements

Review and correct savings bond addenda, identifying trends and proposing enhancements

Manage levy disbursements and compile/disseminate research in accordance with instructions and regulatory guidelines

Oversee deposit account and safe deposit box maintenance, ensuring operational efficiency and accuracy

Lead IRA transaction processing including new account setup, rollovers, disbursements, closures, and maintenance

Monitor and resolve exceptions related to ACH, check processing, and returned items, recommending process changes where applicable

Serve as a subject matter expert and resource for branch staff, providing guidance and resolving operational inquiries

Oversee the Check Casher and Branch Cash relationships, Armored Carrier Services, as well as support Fed Cash Service programs

Ensure check casher relationships are profitable while mitigating risk associated with this line of business

Participate in daily reconciliations and reporting for deposit-related activities, identifying opportunities for automation and efficiency

Ensure compliance with internal policies, procedures, and regulatory requirements (e.g., BSA/AML, Reg CC, Reg E)

Actively participate in the implementation of new deposit products, services, and system enhancements

Contribute to audits, exams, and internal reviews by leading documentation efforts and responding to inquiries

Maintain accurate records and documentation for all operational activities, recommending improvements to recordkeeping practices

Identify and lead process improvement initiatives to enhance operational efficiency and customer experience

Qualification

Retail banking operationsDeposit productsMicrosoft Office SuiteAnalytical skillsBanking regulations knowledgeProcess improvementCommunication skillsOrganizational skillsProblem-solving skills