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Goodwill Keystone · 5 hours ago

Donor Service Representative - Full Time

Lewisburg, PA

Full-time

Onsite

New Grad, Entry Level

$15.75/hr - $15.75/hr

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. The Donor Service Representative will assist and promote donations of clothing and household items through positive customer service for resale in store locations.

AssociationNon ProfitSecondhand Goods

Responsibilities

Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner

Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the "thanks, but no thanks" list; provides donation information and general Goodwill Keystone Area information to donors

Completes donor tracking paperwork accurately and submits in a timely manner

Assists transportation department to include but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas

Steri-fabs appropriate items following all safety precautions

Price hard goods as needed

Assists in maintaining a clean and orderly production and donor area as well as outside donor area

Supports, promotes and participates in organizational programs and special events

Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner

Communicates progress, problems, and concerns to the Production Manager

Qualification

Customer service skillsForklift operation certificationLift 50 poundsStand for long periodsNeat appearanceEnglish language proficiencyFlexible schedule

Required

Must be at least 18 years old (responsible for equipment operation)

Ability to speak, hear, read and write

Ability to speak English in order to interact with donors and customers satisfactorily

Must present a neat and positive appearance and demeanor

Must possess good customer service skills

Must be able to stand for extended period

Must be able to lift up to 50 pounds frequently

Must be able to work a flexible schedule to include evenings and weekends

Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift

Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift

Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift

Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift

Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift

Ability to raise hands above the head to open trash dumpsters for 10% of the shift

Ability to stand continuously for more than 75% of the shift

Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria

Possession of a forklift license or the ability to become certified as a forklift operator

Company

Goodwill Keystone

Goodwill Keystone Area (GKA), a nonprofit organization, covers a 22-county territory in southeastern and central PA and is a member of the Goodwill Industries International.

Founded in 1948