Apply on Employer Site

Sidley Austin LLP · 3 hours ago

AV Technical Support Specialist - 11:00 a.m. - 7:00 p.m.

US-NY-New York

Full-time

Onsite

New Grad, Entry Level

$77K/yr - $87K/yr

Sidley Austin LLP is a law firm seeking an AV Technical Support Specialist to provide technical hardware and software support for their Conference facilities. The role involves setting up and maintaining audiovisual equipment, providing support for videoconferencing, and assisting users with presentation technology.

AdviceConsultingFinanceFinancial ServicesLegal

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, *g.*, video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned

Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support. Coordinate with Service Desk for advanced support, if required

Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues

Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing)

Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, *g.*, wireless Internet access, shade controls, light controls

Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts

Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department

Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems

Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline

Provide asset management of all AV and VTC equipment

Perform AV and VTC equipment moves, changes and exchanges

Perform or facilitate repairs of AV and VTC equipment

Provide best effort assistance to fulfill any audiovisual technical requirements as assigned

Assist with special projects and/or other duties, as required

Qualification

AVPresentation technologiesTroubleshooting AV technologyWeb conferencing applicationsMicrosoft Office SuiteCustomer service experienceAnalytical skillsCommunication skillsOrganizational skillsAttention to detailInterpersonal skills

Required

High School diploma or equivalent

AV and presentation technologies experience in a professional environment

Experience in a customer service role in a professional environment

Working knowledge of the operation and troubleshooting of AV and videoconferencing related technology

Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook)

Working knowledge of WebEx, Zoom, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications

Knowledge and understanding with Tandberg/Cisco, Crestron

Strong dedication to customer service with exceptional communication skills

Required to stand, reach with hands and arms, climb, balance, stoop, kneel, crouch, and crawl. Required to lift and/or move up to 30 lbs

Ability to travel when necessary

Strong organizational skills

Strong attention to detail

Good judgment

Strong interpersonal communication skills

Strong analytical and problem-solving skills

Able to work harmoniously and effectively with others

Able to preserve confidentiality and exercise discretion

Able to work under pressure

Able to manage multiple projects with competing deadlines and priorities

Preferred

Prior experience in a law firm or service industry

Industry relevant training or technical courses a plus

CTS Certification by AVIXA

Benefits

Bonus eligibility

Comprehensive benefits program

Company

Sidley Austin LLP

Glassdoor4.1

Sidley is an elite global law firm.

Founded in 1866

Chicago, Illinois, USA

1001-5000 employees

http://www.sidley.com

H1B Sponsorship

Sidley Austin LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)

2024 (36)

2023 (17)

2022 (33)

2021 (20)

2020 (23)