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Quatro Gymnastics · 5 hours ago

Customer Service and Sales Support

Greater Harrisburg Area

Full-time

Onsite

Entry Level

$19/hr - $20/hr

2+ years exp

Quatro Gymnastics is one of the fastest-growing gymnastics apparel brands, known for its innovative performance leotards. They are seeking a detail-oriented professional to deliver exceptional customer service and support sales operations within the USA, ensuring smooth operational processes and maintaining high customer satisfaction.

ApparelIndustrial EngineeringIndustrial ManufacturingManufacturingSporting GoodsTextiles

Hiring Manager

Brandy Good

Responsibilities

Handle inbound customer enquiries via email, phone, live chat, and social media

Provide timely, accurate, and empathetic resolutions to customer issues

Process returns, exchanges in line with Quatro policy

Support customers with sizing questions, order updates, and product recommendations

Maintain high levels of customer satisfaction and positive brand perception

Assist the USA sales reps with, order processing, and account follow-ups

Support clubs, pro-shops, and event partners with product information, pricing, and timelines

Prepare sales materials and products for events

Process online, wholesale, and special orders accurately and efficiently

Liaise with the UK and France operations teams on stock availability, lead times, and shipping

Monitor delivery timelines and proactively communicate with customers regarding their orders

Coordinate with the warehouse for dispatch, tracking, and logistics queries

Support U.S. events including pop-up shops, competitions, and federation partnerships

Assist with pre-event planning, athlete pack management, and communications

Provide customer-facing support during events (occasional travel required)

Maintain organised digital files, customer records, and communications

Assist with invoicing and payment follow-ups when required

Support marketing campaigns by collecting customer feedback and testimonials

Qualification

Customer service experienceSales support experienceE-commerce experienceCRM systems proficiencyOrder management platformsMicrosoft proficiencyMultitaskBackground in sports apparelRemote teamsShopifyInventory systems knowledgeB2B ordering tools knowledgeCommunication skillsProblem-solving skillsAttention to detailPositive attitude