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Honor · 2 hours ago

Care Pro Relationship Manager

United States

Full-time

Remote

Mid Level

$64K/yr - $69K/yr

3+ years exp

Honor Technology is dedicated to transforming the care for older adults through innovative technology and compassionate service. The Care Pro Relationship Manager will develop and execute staffing strategies to ensure exceptional experiences for both clients and caregivers, while fostering strong relationships and collaboration with Client Managers.

Elder CareHealth CareHome Health CareMedical

Responsibilities

Oversee and execute market staffing strategy

Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools

Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible

Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently

Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit

Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention

Align with Client Manager on daily and weekly market priorities

Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner

Share critical feedback and updates from Care Pros that impact Client Manager workflows

Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed

Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work

Work with the market team to manage real-time questions, issues, or changes relating to clients

Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience

Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training

Qualification

Staffing strategyRelationship managementCustomer serviceHealthcare experienceAnalytical skillsTechnology proficiencyCommunication skillsOrganizational skillsProblem-solvingTeam collaborationAdaptability

Required

3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred

Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences

Exceptional relationship management, communication, and interpersonal skills

Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling

Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus

Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment

Adaptable and resilient, with a proactive, solution-oriented mindset

Collaborative team player with experience partnering cross-functionally