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InteLogix · 10 hours ago

Customer Service Representative -Onsite

El Paso, TX

Full-time

Onsite

New Grad, Entry Level

$12/hr - $12/hr

InteLogix is a trusted leader in providing innovative solutions and exceptional services. The Customer Service Representative will serve as the primary point of contact for customers, providing exceptional service, resolving inquiries, and collaborating with other departments to enhance customer satisfaction.

ConsultingCustomer Service

Responsibilities

Serve as the primary point of contact for customers via phone

Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

Maintain a thorough understanding of products, services and policies to effectively assist customers

Accurately document customer interactions and transactions across all tools/platforms

Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

Strive to exceed customer satisfaction goals and performance metrics

Continuously seek opportunities to improve the customer experience and streamline processes

Stay updated on product knowledge and industry trends to better assist customers

Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Qualification

Customer serviceCommunication skillsComputer savvyProblem solvingTeamwork

Required

Must be 18 years of age or older

High School Diploma or equivalent

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work

Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Typing Assessment required

Superb attendance, so you can be there when our customers need us