Apply on Employer Site

Gesa Credit Union · 3 hours ago

Collector I

Richland, WA

Full-time

Onsite

Entry Level

$19.84/hr - $33.07/hr

1+ years exp

Gesa Credit Union is a community-focused financial institution that values the unique experiences of its team members. They are seeking a Collector I to pursue payment on delinquent accounts and provide professional assistance to members while adhering to company policies and regulations.

CreditFinancial ServicesLending

Growth Opportunities

Responsibilities

Understand and demonstrate the principles of Gesa’s Mission, Vision, and Values

Provide informed, professional, and accurate assistance and support to all team members and membership

Contact members via outbound/inbound phone calls and other means of communication to negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards

May be required to support other work queues to facilitate teamwork in the department

Escalates calls to lead or senior team members and members of management as needed

Maximize the collection and/or recovery of Credit Union assets from delinquent and charged-off accounts

Maintain accurate and complete records of all collection and recovery activity

After approval from management, assign repossession of collateral to approved agents

Adhere to provisions as set forth in the Gesa Collections Policy and all relevant regulations

Ensure all bankruptcy documentation and communication is referred to the Bankruptcy Specialist in a timely manner

Must understand and perform Bank Secrecy Act (BSA) functions, as applicable to job responsibilities

Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities

Follow up on accounts in a timely matter according to current procedures

Analyze the financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful

Testify at legal proceedings, as required

Stay up to date on trends in loan underwriting contributing to delinquent/charged-off loans and other pertinent areas which may impact collections