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The Aaron's Company, Inc. · 1 hour ago

Customer Accounts Manager

Buffalo, NY

Full-time

Onsite

Entry, Mid Level

$18.25/hr - $19/hr

2+ years exp

The Aaron's Company, Inc. is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. The Customer Accounts Manager will drive the success of stores by leading the customer accounts department to achieve company standards for collections and lease renewals while strategically influencing team performance and supporting customers in their ownership goals.

Consumer ElectronicsFurnitureRentalRetail

Responsibilities

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Qualification

Customer Relationship ManagementLeadershipNegotiationMultitaskingInterpersonal SkillsOrganizational SkillsTelephone EtiquetteProfessional AppearanceComputer SkillsCommunication Skills

Required

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills