Windward · 4 hours ago
ServiceNow Product Owner
United States
Full-time
Remote
Mid, Senior Level
3+ years expWindward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions. They are seeking a highly skilled ServiceNow Product Owner to transform the ServiceNow platform into a strategic business enabler by defining vision, gathering requirements, and ensuring the platform delivers measurable value across the organization.
ConsultingInformation TechnologyManagement Consulting
Responsibilities
Define and maintain the ServiceNow product vision and roadmap aligned with organizational objectives
Provide clear decision authority for ServiceNow work intake by triaging, evaluating, and prioritizing incoming requests to ensure alignment with business objectives and platform standards
Own and prioritize the ServiceNow backlog, including enhancement requests, defects, and new capabilities, ensuring all work is refined and delivered based on business value
Engage stakeholders to gather, refine, and prioritize requirements to ensure alignment with platform standards and business objectives
Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into platform configurations, workflows, and automation, ensuring alignment with best practices and platform capabilities
Ensure platform work remains focused on delivering measurable business outcomes
Provide subject matter expertise and trusted guidance for assigned ServiceNow application modules, ensuring best practices are followed by both customer and delivery teams
Manage dependencies, risks, and trade-offs associated with multiple ServiceNow initiatives
Drive platform governance, documentation standards, and long-term scalability of the ServiceNow ecosystem
Track platform performance, adoption metrics, and business outcomes to drive continuous improvement and maximize platform value
Support release planning, change management processes, and production deployments
Qualification
Required
Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field
3-5+ years of experience working with ServiceNow platforms, including experience as a Product Owner or Business Analyst
Demonstrated experience facilitating requirements gathering through workshops, interviews, and system reviews
Experience designing processes and writing user stories within an Agile environment
Familiarity with ServiceNow data structures, tables, and workflows
Strong analytical and problem-solving skills with high attention to detail
Excellent communication, facilitation, and stakeholder management skills
Understanding of integration points with other enterprise systems (e.g., HR, ERP, monitoring tools)
Experience with ITIL processes and frameworks
Certified Implementation Specialist – IT Service Management (CIS-ITSM)
ServiceNow Certified System Administrator
Preferred
ITIL v3 or v4 Certification
Additional ServiceNow certifications in areas such as SAM, GRC, or SPM
Benefits
Medical
Dental
Vision
Flexible Spending Accounts
Short Term Disability
Long Term Disability
Life Insurance and AD&D
Option to purchase additional Life Insurance and AD&D
Paid Time Off
Personal Leave
Holidays
401(k) plan with company match
Work/life balance
Company
Windward
Imagine workflows that work flawlessly. Integrations that align effortlessly. Data that delivers in real-time. This is flow.
51-200 employees
H1B Sponsorship
Windward has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Sean McDermott
President & CEO, Founder | Enterprise Software | IT Strategy
Pete Tony
Chief Financial Officer at Windward Consulting
Recent News
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