Vertafore ยท 3 hours ago
Accounts Receivable Support and Collections Specialist
US-CO-Denver
Full-time
Hybrid
Entry Level
$21.64/hr - $21.64/hr
1+ years expVertafore is a leading technology company advancing the insurance industry with innovative software solutions. The AR Support and Collections Specialist will handle customer billing and collection queries, reduce outstanding balances, and provide customer service to resolve disputes and inquiries.
Business DevelopmentInformation TechnologySoftware
Responsibilities
Answer billing related questions via inbound phone calls and email queues
Provide clear and concise documentation regarding customer problems and resolution
Troubleshoot and review customer issues and drive to resolution where possible
Review payment options and invoices with internal and external customers
Collect on past due accounts via outbound calls and emails
Resolve customer disputes and inquiries
Provide clear and concise documentation regarding customer problems and resolution
Troubleshoot and review customer issues and drive to resolution where possible
Review payment options and invoices with internal and external customers
Provide a best effort to answer or resolve a customer query or issue on the first contact
Provide clear and concise documentation on customer reported issues, and subsequent resolution
Responsible for escalation of unresolved issues to AR Billing Services as required via Salesforce case
Responsible for providing payment options to customers when needed
Provide invoices/invoicing information to both external and internal customers
Create, own, and resolve AR cases in Salesforce, escalating when needed
Enable customers to sign up for our MyVertafore payment portal
Complete other duties as assigned by manager
Research customer contract terms and process customer reduction and decommission cases
Qualification
Required
Strong analytical and critical thinking skills
Detail-oriented and work with a high degree of accuracy and efficiency
Excellent verbal, telephone and written communication skills necessary
Intermediate level MS Excel skills
Excellent typing skills with the ability to type 50+ words per minute with high accuracy
Preferred
College degree preferred
1-2 years account billing, collections, and account resolution experience preferred
2 Years user experience with multiple Enterprise Resource Planning (ERP) systems preferred
Company
Vertafore
Vertafore offers software and essential information to address business challenges within the insurance industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-08-13Acquired
1999-12-01Private Equity
Leadership Team
Amy Zupon
Chief Executive Officer
Maan Thakur
Vice President, Professional Services
Recent News
FF News | Fintech Finance
2025-11-23
Company data provided by crunchbase