Memory Makers · 6 hours ago
Customer Support Specialist | Travel | Remote
United States
Full-time
Remote
New Grad, Entry Level
$20K/yr - $65K/yrMemory Makers is a fast-growing, fully remote travel company specializing in unforgettable vacations and experiences. They are seeking a motivated Customer Support Specialist to assist clients with booking support, inquiries, and travel-related questions, ensuring smooth client experiences.
Leisure Travel & Tourism
Responsibilities
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Provide accurate information about travel bookings, itineraries, and policies
Troubleshoot common client issues and escalate complex matters as needed
Maintain up-to-date knowledge of supplier systems, policies, and procedures
Follow up with clients to ensure satisfaction and support post-booking
Log all communications accurately using internal systems
Maintain high levels of professionalism and empathy
Qualification
Required
Motivated and detail-oriented
Ability to thrive in a fast-paced, remote environment
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Provide accurate information about travel bookings, itineraries, and policies
Troubleshoot common client issues and escalate complex matters as needed
Maintain up-to-date knowledge of supplier systems, policies, and procedures
Follow up with clients to ensure satisfaction and support post-booking
Log all communications accurately using internal systems
Maintain high levels of professionalism and empathy
Must be 18+ and authorized to work in the United States
Preferred
Prior experience in customer service or the travel industry is a plus (but not required)
Strong communication skills and ability to work independently
Comfortable using online tools, booking portals, and CRM systems
Tech-savvy with a quiet, professional home workspace
Passionate about helping others and delivering great service
Benefits
Full training and ongoing mentorship
Travel agent certification (if desired)
Access to travel discounts and perks
Supportive online community and tools to help you succeed
Company
Memory Makers
We believe love stories deserve the perfect backdrop — and business owners deserve the freedom to create a life they love.
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase