Harvard Bioscience ยท 1 month ago
Accounts Receivable and Collection Specialist
St Paul,MN,US
Full-time
Onsite
Entry, Mid Level
$23/hr - $28/hr
2+ years expHarvard Bioscience is seeking an Accounts Receivable and Collection Specialist who will play a key role in the Order to Cash process. The specialist will be responsible for accurate billing, processing customer payments, and maintaining positive relationships while resolving issues.
Biotechnology
Responsibilities
Support our new and existing customers with their vendor onboarding process
Complete onboarding surveys, establish customer relationships by using commercial procurement portals
Ensure that HBIO documentation is updated and distributed as needed
Generate and distribute accurate customer invoices and statements in a timely manner
Upload invoices to various commercial payment portals as needed and ensure successful processing to prevent rejections
Monitor Payment portals and resolve any rejections
Monitor all invoices uploaded to the commercial procurement portals for payment dates and resolve any exceptions or rejections
Perform initial or early-stage collections outreach via phone or email on targeted accounts
This role will be fully trained in cash applications to ensure timely posting of cash in the absence of the AR Analyst
Deposit checks received at headquarters. Work to convert these payers to ACH
Our customers are doing amazing things every day! It is vital that we support their procurement concerns by responding to inquiries respectfully, quickly and efficiently. It is equally important that we know when to escalate
Building a cohesive internal network is fundamental to achieving our shared objective of outstanding customer service. Our colleagues are our internal customers. To work effectively together to support our customers, we must be able to identify the relevant internal stakeholders who can contribute to the resolution of an inquiry or complaint
Qualification
Required
A high school diploma or equivalent is required
Minimum of 2-3 years of experience in accounts receivable, collections, or a similar financial role
Work with an ERP system in an accounting operations capacity
Intermediate proficiency with Microsoft Office Suite, especially Excel
Strong analytical and problem-solving abilities to investigate and resolve discrepancies
Understanding of Generally Accepted Accounting Principles (GAAP)
We are seeking a team player who operates with integrity and respect, committed to fostering a positive, collaborative and professional atmosphere
Excellent written and verbal communication, negotiation, and interpersonal skills
Strong attention to detail and a high level of accuracy
Ability to manage multiple tasks, prioritize work effectively, and meet tight deadlines in a fast-paced environment
Strong customer service orientation with the ability to handle confidential information with discretion
Preferred
An associate or bachelor's degree in accounting, finance, or a related field is preferred
Experience with customer payment portals like WAWF is preferred
JD Edwards is a plus
Company
Harvard Bioscience
Harvard Bioscience is a global developer, manufacturer and marketer of a broad range of specialized products, primarily apparatus and scientific instruments used to advance life science research at pharmaceutical and biotechnology companies, universities and government laboratories worldwide.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Karen Kuhn, PHR, SHRM CP
Principal HR Business Partner
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