Customer Experience Manager - 927 jobs in United States
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Five Below · 1 hour ago

Customer Experience Manager - 927

positionPalm Beach Gardens, FL 33403
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$17/hr - $17/hr
date2+ years exp

Five Below is a dynamic retail company that focuses on providing an exceptional customer experience. The Customer Experience Manager is responsible for leading the store's customer service efforts, ensuring crew members deliver outstanding service, and maintaining store operations in alignment with brand standards.

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H1B Sponsor Likelynote

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times
Responsible for performing store manager duties in their absence
Partners with the store manager to recruit, train, coach, develop and supervise all crew members
Reviews all corporate communications and reacts accordingly
Partners with the entire store leadership team in merchandising procedures and World Recovery
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs

Qualification

Management experienceMulti-taskingVerbal communicationWritten communicationComposure under pressureCreative thinking

Required

High School Graduate or equivalent
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Preferred

College experience preferred

Benefits

Health coverage
Financial and personal wellness

Company

Five Below

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Five Below, Inc. operates a chain of retail stores in the United States. It offers sporting goods, games, wearables and jewelry,
dateFounded in 2002
location
Philadelphia, Pennsylvania, USA
people-size10001+ employees
web-link
http://www.fivebelow.com

H1B Sponsorship

Five Below has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2023 (13)
2022 (15)
2021 (7)
2020 (3)

Funding

Current Stage
Public Company
Total Funding
$211M
Key Investors
Advent International
2012-07-19IPO
2010-10-29Private Equity· $194M
2008-09-15Private Equity· $17M

Leadership Team

T
Thomas G. Vellios
Founder and CEO
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K
Kenneth R. Bull
COO at Five Below
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Recent News

AL.com
Retail, bar, industrial and commercial properties all change hands in coastal Alabama
2025-12-22
Business Insider
After holiday shopping at Five Below, I was surprised by how many items cost more than $5
2025-12-21
GlobeNewswire
Johnson Fistel Investigates Claims on Behalf of Five Below, Inc. (FIVE) Shareholders
2025-12-19
Company data provided by crunchbase