Summit Electric Supply · 3 hours ago
Customer Service Representative II
3010 Business Dr, Sulphur, LA 70665, USA
Full-time
Onsite
Entry Level
1+ years expSummit Electric Supply is an electrical distributor with over 40 years of growth in the industry. They are seeking a Customer Service Representative to assist customers with orders, quotations, and product inquiries while providing exceptional customer service.
Electrical DistributionElectronicsIndustrialManufacturingWholesale
Responsibilities
Thoroughly understand all product capabilities, features and benefits as well as Summit’s market conditions, product warranties and services
Assist customers over the phone, internet, email or in person with orders, quotations and product questions
Negotiate profitable pricing with both customers and suppliers
Proactively follow up on customer orders, challenges and needs
Resolve customer concerns and issues as efficiently and effectively as possible
Assist counter and warehouse associates as needed
Qualification
Required
High level of technical aptitude
One or more year(s) of experience in counter sales at an electrical distributor
Proficiency in Microsoft Office Suite, Adobe Acrobat, Bid Manager and similar programs
Strong customer service orientation – both external and internal
Exceptional follow up skills
A strong attention to detail and be well organized
Excellent interpersonal and communication skills, both oral and written
Time management – ability to organize and manage multiple priorities and meet deadlines
Flexibility – ability to effectively adapt to change
Must be self-directed and able to complete complex tasks with little supervision or guidance
Proven “do whatever it takes” attitude
Unwavering commitment to Summit's values and mission
High school diploma or GED
Preferred
College degree in a business discipline strongly preferred
Previous experience in the electrical industry
Industrial / Refinery experience or education strongly preferred
Previous successful experience in SAP preferred
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC)
Knowledge of ERP systems, BI reporting tools, Bid Manager, AutoCAD, and other office software
Advanced knowledge of Excel
Basic Understanding of One-Line and Ladder diagrams
Benefits
Comprehensive benefits including medical, dental, vision, paid vacation, and more!
Monthly profit-sharing
Rigorous on the job and online training programs that prepare you for a career in our industry
Opportunity for advancement
Company
Summit Electric Supply
Summit Electric Supply is an independent, privately held wholesale distributor of industrial electrical equipment and supplies.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-09-04Acquired
Leadership Team
Edward (Ed) Gerber
President & CEO
Mike Aufdembrink
Vice President & Chief Information Officer
Recent News
2024-10-28
2024-05-31
thefly.com
2024-05-31
Company data provided by crunchbase