Moody's Analytics · 3 hours ago
Client Service Associate
United States
Full-time
Remote
New Grad, Entry Level
$46K/yr - $67K/yrMoody's Analytics is a global leader in ratings and integrated risk assessment, striving to create an inclusive environment. The Client Service Associate role involves providing exceptional support to clients, addressing product inquiries, and ensuring high levels of customer satisfaction.
Financial Services
Responsibilities
Provide exceptional, professional, and timely support to Moody's clients, serving as the first point of contact for product inquiries and issues
Communicate with clients contacting Moody's in a courteous, professional, accurate, and timely manner
Identify product issues; triage, resolve, and/or escalate for resolution, while troubleshooting complicated issues in collaboration with your peers
Document all interactions with clients, including issues reported, solutions applied, and any customer feedback received
Escalate feedback to our development team and create best practices to improve site features and overall customer satisfaction
Proactively follow up with customers to confirm their issues are resolved
Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management, and the broader organization
Support new product launches and business initiatives, including training, marketing activities, and feedback to the business
Identify sales and up-sell opportunities for the business
Qualification
Required
Strong customer orientation and an eagerness to excel as part of a dynamic, fast-growing team
Excellent verbal and written communication skills, paired with strong critical thinking abilities
Fluent in primary browser usage and troubleshooting (Chrome, Microsoft Edge, Firefox)
Proven experience in a customer service role or contact center
Bachelor's degree in Finance, Business, or Economics. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service
Preferred
Experience with Salesforce or another CRM
Exposure to the financial industry, banking, commercial real estate, or an adjacent industry
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools—such as Copilot and ChatGPT—can be used to improve processes and drive efficiency
Benefits
Medical
Dental
Vision
Parental leave
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
A discounted employee stock purchase plan
Tuition reimbursement
Company
Moody's Analytics
In an era where risks are multiplying and increasingly interconnected, Moody’s helps organizations make sense of the complexities.
Founded in 2008
10001+ employees
H1B Sponsorship
Moody's Analytics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (134)
2024 (149)
2023 (140)
2022 (160)
2021 (118)
2020 (103)
Funding
Current Stage
Late StageLeadership Team
Joey Haug
Talent Attraction Partner
Recent News
2025-09-21
Company data provided by crunchbase