Finch AI ยท 3 hours ago
Technical Writer / Scrum Master
Washington, DC
Full-time
Hybrid
Mid LevelFinch AI is a fast-growing software development organization seeking an experienced Technical Writer who will also serve as a Scrum Master. The successful candidate will deliver technical documentation, facilitate Agile processes, and act as a primary interface between the engineering team and stakeholders.
AnalyticsArtificial Intelligence (AI)Big DataBusiness IntelligenceMachine LearningNatural Language ProcessingPredictive AnalyticsSaaSSoftwareText Analytics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Will create and maintain clear, accurate documentation such as SOPs, policies, runbooks, system guides, and user-facing materials
Responsible for creating and maintaining technical architecture diagrams, workflow/process flows, network diagrams, and system integration visuals using industry-standard tools
Facilitate all Agile ceremonies including Daily Stand-ups, Sprint Planning, Sprint Reviews, Sprint Retrospectives, and Backlog Refinement in a facilitative and coaching manner
Identify, track, and eliminate impediments affecting team productivity, ensuring timely execution and resolution of action items from meetings
Collaborate closely with engineers and developers, promoting adherence to Agile principles, methodologies, and practices
Track progress and manage multiple concurrent workstreams, providing comprehensive visibility into their statuses and dependencies
Complete and present weekly and monthly project status reports, utilizing Jira metrics and analytics to evaluate team performance
Identify risks and issues proactively, ensuring timely resolution or effective mitigation strategies
Foster effective coordination, conflict resolution, and transparent communication between the internal team and external application development partners
Act as the primary point of contact for stakeholder inquiries, maintaining clear and timely updates
Qualification
Required
Must be eligible for a US Security Clearance (US Citizenship required)
Experience working in technical teams with an empowered mindset to support a small Agile team
Deliver technical documentation artifacts such as SOPs, guides manuals, and architectural diagrams
Practice servant leadership and facilitate Agile processes
Remove blockers, drive continual improvement, and foster an attitude of transparency within the team
Act as a communicative and social primary interface between the engineering team and the application development contractor
Handle conflict resolution proactively and ensure smooth collaboration
Serve as the main point of contact for stakeholder inquiries, coordination, and reporting
Be situationally aware and assertive in managing multiple workstreams and project activities
Create and maintain clear, accurate documentation such as SOPs, policies, runbooks, system guides, and user-facing materials
Create and maintain technical architecture diagrams, workflow/process flows, network diagrams, and system integration visuals using industry-standard tools
Facilitate all Agile ceremonies including Daily Stand-ups, Sprint Planning, Sprint Reviews, Sprint Retrospectives, and Backlog Refinement
Identify, track, and eliminate impediments affecting team productivity
Collaborate closely with engineers and developers, promoting adherence to Agile principles, methodologies, and practices
Track progress and manage multiple concurrent workstreams, providing comprehensive visibility into their statuses and dependencies
Complete and present weekly and monthly project status reports, utilizing Jira metrics and analytics to evaluate team performance
Identify risks and issues proactively, ensuring timely resolution or effective mitigation strategies
Foster effective coordination, conflict resolution, and transparent communication between the internal team and external application development partners
Act as the primary point of contact for stakeholder inquiries, maintaining clear and timely updates
Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification
Demonstrated experience in technical writing, including the creation and maintenance of clear, accurate documentation
Proficiency in technical diagramming, with the ability to create and maintain architecture diagrams, workflow/process flows, network diagrams, and system integration visuals using industry-standard tools
Demonstrated ability to manage multiple concurrent initiatives and ensure alignment, visibility, and coordination across teams
Proven experience resolving conflicts and facilitating effective communication between internal teams and external development partners
Solid understanding of software deployment processes, operations, performance monitoring, and security practices in a cloud production environment
Exceptional communicative and social skills, with the ability to articulate complex technical concepts effectively to diverse stakeholders
Experience w/ Microsoft Visio, Lucid Diagrams or similar applications
Bachelor's degree in Technical Communication, English, Computer Science, or a related field, or equivalent experience
Preferred
Experience with Atlassian JIRA, ServiceNow, or similar applications highly preferred
Experience in a regulated environment or familiarity with financial regulatory frameworks is preferred
Company
Finch AI
At Finch AI, we think like analysts. So we build tools that accelerate their workflows, that never get tired, and that dramatically improve outcomes.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Lightner
Chief Technology Officer
Recent News
2023-12-24
2022-12-02
2022-09-16
Company data provided by crunchbase