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Midland Memorial Hospital · 8 hours ago

Benefits Analyst

Midland, TX

Full-time

Onsite

Senior Level

5+ years exp

Midland Memorial Hospital is seeking a Benefits Analyst to assist in administering and communicating their benefits programs. The role involves monitoring compliance, maintaining employee benefit files, and supporting employees with their benefits-related inquiries and issues.

Health CareHospitalNon Profit

Hiring Manager

Michelle Flores

Responsibilities

Responsible for assuring proper staffing levels according to policy or request by management

Comprehend and follow healthcare regulations by adapting to new laws quickly

Process accurate and complete benefit documentation, such as collecting supporting documents for life events, dependent verification, and evidence of insurability determinations

Maintain benefit files (digital and paper) by keeping them organized in the HR drive and within the HRIS

Develop benefit communication materials for the New Employee Benefits Orientation, Open Enrollment, and mid-year benefit plan changes; distribute employee notices related to benefit plans; communications may include eBrochure, postcards, videos, and live presentations and other forms of communication

Distribute benefit communication materials by email to new employee benefit orientation, including New Hires, Newly Eligible, PPACA, Life Event, COBRA, and Open enrollments

Guide employees with benefits enrollments or login questions and assist them in filing claims, such as FMLA, Life, STD, LTD, Accident, Hospital Indemnity, Critical Illness, HSA, FSA, EAP, etc

Respond promptly to walk-ins, phone, and email inquiries, including claims processing issues related to benefit coverages, including Customer Identification Processing for HSA issues

Utilize vendor websites to export data for audits and help employees register and gain access to find providers, view claims, print temp cards, etc

Assist employees with utilizing vendor websites to register and gain access to find providers, view claims, print temporary insurance cards, etc

Apply Microsoft Office applications skills, such as demonstrating Excel V-lookups, tracking and monitor enrollment events, Evidence of Insurability exceptions, Dependent Verification status, Amazon Awards, etc.; notify employees of pending open issues; resolve issues to resolution

Monitor Dayforce notifications daily to process new hires, job assignments, terminations, dependent verifications, life event declaration/enrollments, dependent no longer eligible, and HSA changes

Respond to Centers for Medicare and Medicaid Service forms and National Medical Support Notices and update benefit elections and payroll deductions accordingly

Assist in administering 403(b), 457(b), 401(k) plans by determining the proper course of action to resolve escalated employee issues after investigating the facts; guide employees to enroll in the plan-specific to their assigned entity; assist with the annual retirement audits

Provide functional support on payroll/HRIS related to benefits, including benefit deductions, payroll corrections, calculating PTO donations, and performing system audits and testing

Prepare and maintain biweekly payroll deduction reports to support and process benefit vendor invoices; process new benefit vendor requests and expense reports

Prepare bill detail to process biweekly and monthly invoice payments to all benefit vendors

Coordinate and achieve project deadlines are complete and on time; Perform special projects as assigned, including the Open Enrollment event, the Years of Service banquet, new benefit implementation projects, etc

Promptly answer questions, process betterU forms, and process PTO requests/donations submitted through the HR Service Center and assist employees when needed

Act as a liaison with designated department personnel and third-party vendors; understand and identify benefits technology requirements to support system testing, data interfaces, data audits, development of test plans, and execution; conduct audits and implement solutions to correct defects

Monitor and troubleshoot benefit enrollment issues in the HRIS to provide vendors with accurate benefit eligibility data, such as resolving file feed errors promptly (EDC FML Errors, BCBSIL Discrepancy Reports, etc.)

Provide functional support for third-party benefits administration systems and file feeds, including documentation, testing, monitoring successful file transmission, ensuring successful data loading to the applicable platforms, and addressing data issues that arise with file loads

Manage day-to-day relationships with benefits administration service providers and all plan administrators; attend related meetings and resolve complex plan issues with vendors

Maintains a positive atmosphere by acting and communicating promptly; facilitates and collaborates cross-functionally with HR and other department teams; Participate with HR inner departmental needs as needed, such as assisting in recruiting events, front desk coverage, etc

Provide guidance and training on benefits policy and procedures for Midland Health Managers and the HR department, such as presenting the FMLA course on Management Essentials training

Review and validate Year End Processing, such as 1095c per the Affordable Care Act requirements

Administer all aspects of FMLA including employee assistance, communication with departments, restricting/enabling employees’ return to work, initiating long term disability claims, remove from payroll, etc

Qualification

HRIS systemsMicrosoft ExcelBenefits administrationCustomer serviceBilingual in SpanishStand-up trainingMicrosoft Office

Required

Minimum of a high school diploma or equivalent

Five (5) or more years as a Benefits Coordinator or Analyst experience

Demonstrated experience with HRIS systems, including design, development, and testing

Demonstrated experience utilizing Microsoft Excel Pivot Tables and VLOOKUP's

Customer service expert: telephone and email follow-up beyond compare. Ability to verbally communicate with all levels of the organization and vendors

Stand-up training experience required

Ability to work efficiently under conditions of multiple deadlines and changing priorities to produce a large volume of high-quality material with meticulous attention to detail

Microsoft Office experience required