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PSI (Proteam Solutions) · 4 hours ago

Desktop Support Specialist

Columbus, Ohio Metropolitan Area

Contract

Hybrid

Entry, Mid Level

$20/hr - $22/hr

2+ years exp

PSI (Proteam Solutions) is a local school district seeking a Desktop Support Technician. The role is responsible for the configuration, installation, operation, preventative maintenance, and repair of the district’s computing hardware and their applied software applications.

CRMInformation Technology

Hiring Manager

Patrice Johnson

Responsibilities

Responsible for the configuration, installation, operation, preventative maintenance and repair of the district’s computing hardware and their applied software applications

Qualification

Desktop supportTroubleshootingA/V equipment supportWorkstation setupPreventive maintenanceTechnical documentationCustomer serviceIT service managementEnd-user trainingTechnical project coordination

Required

2+ years of experience supporting desktop computers in a networked environment (Windows and/or Mac OS)

Experience troubleshooting hardware, software, and network issues

Experience supporting A/V equipment in classrooms, meeting rooms, or event spaces

Ability to provide both remote and on-site desktop support

Strong customer service and communication skills in a professional setting

Experience working both independently and collaboratively as part of a technical support team

Ability to maintain accurate inventory and documentation of equipment and support activities

Experience with setup, delivery, and installation of workstations, peripherals, and classroom technology

Knowledge of preventive maintenance techniques for classroom technology and instructional spaces

Preferred

Experience with video-data projection, audio systems, and general A/V troubleshooting

Experience delivering end-user training or identifying training needs related to technology usage

Familiarity with IT service management tools and help desk ticketing systems

Ability to lead or coordinate technical projects and act as an escalation point

Experience communicating and reporting technology outages and incident tracking

Willingness to work a flexible schedule including evenings and weekends as needed

Prior experience in a higher education or academic support environment

Benefits

401(k)

Dental insurance

Flexible schedule

Health insurance

Company

PSI (Proteam Solutions)

Established in 1992, PSI (Proteam Solutions Inc) has grown from a one man start up to a multi-million dollar IT Consulting, Workforce Solutions and Enterprise Resource Solutions firm providing senior-level consulting and talent management solutions to both the Private and Public Sector.

Founded in 1992

Columbus, Ohio, USA

11-50 employees