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First American Home Warranty · 2 hours ago

Claims Advocate Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

First American Home Warranty is seeking a Claims Advocate Specialist responsible for resolving highly complex home warranty claims. The role involves managing a high volume of claims, providing customer support, and ensuring effective communication between various stakeholders.

ConsultingHome ServicesInsurance

Hiring Manager

Anna Montenegro

Responsibilities

Investigate, analyze and respond to highly complex claims from the following sources: claims addressed to Management, claims forwarded to the Corporate Offices, claims escalated from other lines of business

Manage a high volume of claims, resolving multiple customer inquiries simultaneously

Answer incoming calls, Chats, emails and voicemails from customers and contractors according to guidelines; provide assistance with inbound call volume and back office work as needed in other areas

Manage an assigned caseload for expedited handling and closure

Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity

Offer and explain terms and conditions of claim options, denial, cash out, replacement, reimbursement, outside reimbursement and process payment requests

Pilot innovative company initiatives

Represent as a Subject Matter Expert

Qualification

Complex claims handlingCustomer service experienceAnalytical skillsTechnical knowledgeMicrosoft WordMicrosoft OutlookCommunication skillsCustomer service skillsComposure in escalated conversationsHome warranty knowledgeTime managementCritical thinking