Pritchard Industries · 2 hours ago
Client Partner
Myrtle Beach, SC
Full-time
Onsite
Mid, Senior Level
$120K/yr - $145K/yr
5+ years expPritchard Industries is a dynamic provider of comprehensive facility services, and they are seeking Client Partners for retention, relationship health, and growth within a defined book of business. This role acts as the strategic point of contact ensuring operational reliability and proactive communication throughout the client lifecycle.
Facilities Support Services
No H1B
Responsibilities
Own the client relationship post-implementation, maintaining regular executive-level engagement
Develop and maintain strong working relationships with the operations teams
Drive retention and renewals through proactive communication, performance tracking, and strategic account reviews
Partner with Operations to ensure service delivery aligns with contract commitments, budget targets, and customer expectations
Lead QBRs and service review meetings that highlight results, KPIs, continuous improvement, and value add to the partnership
Monitor client health metrics in D365 and internal dashboards to identify risk trends and develop mitigation plans
Collaborate with leadership on client-specific action plans and renewal strategies
Escalate and resolve issues quickly, ensuring accountability and communication across all Pritchard teams
Growth-focused responsibilities, include Identifying cross and upsell opportunities that enhance client value and coordinate with internal partners to execute
Qualification
Required
5+ years of experience in client management, customer success, or retention-focused roles within a service-based or B2B organization
Strong business acumen with the ability to understand operational performance, financial metrics, and contract structures
Excellent written and verbal communication skills; capable of influencing at multiple levels within both client and internal organizations
Proficient in Microsoft D365 or similar CRM/account management tools
Data Intelligence – leveraging data for business and operational insights
Strong problem-solving and follow-through skills, with a bias toward proactive engagement
Industry knowledge of commercial cleaning, facility management, or related service lines is a must
Preferred
Facility Services industry
Bachelor's degree preferred; equivalent experience considered
Benefits
Paid holidays and vacation time
Health Benefits Package
Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
401K
Opportunity for growth
Company
Pritchard Industries
Pritchard Industries is a building services company provides cleaning services for commercial office buildings and corporate facilities.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$11.17M2021-10-28Series Unknown· $11.17M
2021-10-13Acquired
Leadership Team
Erin Meehan
Chief Executive Officer
Jay Leyden
President and CEO
Recent News
2025-10-21
Company data provided by crunchbase