Gainwell Technologies · 2 hours ago
Medicaid Call Center Representative - Tucker, GA (Hybrid)
Tucker, GA, US, 30084-7060
Full-time
Hybrid
Entry Level
$30K/yr - $44K/yr
2+ years expGainwell Technologies is dedicated to improving health and well-being through innovative technology solutions. As a Medicaid Call Center Representative, you will provide knowledgeable responses to client inquiries, resolve issues, and collaborate with team members to ensure effective customer service outcomes.
Health CareInformation Technology
Responsibilities
Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Qualification
Required
High school diploma or GED required
At least two years of customer service experience required
Strong verbal communication and critical thinking skills, with the ability to de-escalate and resolve customer concerns effectively
Proven ability to manage time and prioritize tasks in a fast-paced environment
Basic computer proficiency, including navigating multiple systems and typing while on the phone
Candidates are required to complete the Harver Assessment as part of the interview process
Preferred
Call center experience is strongly preferred
Benefits
Health benefits (medical, dental, and vision) begin on Day 1 of employment.
401(k) with company match and additional benefits become available within the first few months.
Employees can take advantage of the flexible vacation policy after 90 days of employment.
Career growth and advancement opportunities are encouraged and supported.
A company-provided computer is supplied for work use.
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase