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Unitus Community Credit Union · 3 hours ago

Member Advocate, Salem Branch

Salem, OR

Full-time

Onsite

Entry Level

$19/hr - $26/hr

1+ years exp

Unitus Community Credit Union is a people-focused organization committed to making a difference for its members. The Member Advocate will initiate sales, process transactions, open new accounts, and take loan applications to provide unparalleled service to members.

CommunitiesFinanceFinancial Services

Comp. & Benefits

Responsibilities

Work with members in-person to leverage excellent consultation and sales skills to proactively assist new and existing members to open new accounts, apply for loans, and learn about and be referred to other lines of business

Perform all types of monetary/non-monetary transactions using knowledge of fraud prevention, excellence in service, and accuracy in transactions processed

Continuously develop knowledge of credit union products and services, as well as the internal computer systems used to manage member accounts

Collaborate with other staff in branches or departments to research and resolve questions or concerns

Exceed sales and service goals designed with a member focus

Qualification

Customer service experienceSales skillsNMLS certificationNotary Public certificationCommunication skillsCash handlingSpanish-speakingInterpersonal skills

Required

High School or equivalent certificate

Must have a minimum of one year of work experience in a fast-paced customer service role that includes experience assisting customers in person or by telephone

Strong communication and interpersonal skills and experience in using technology to accomplish work

Ability to be certified through NMLS and as a Notary Public in Oregon/Washington