Altice USA · 3 hours ago
Analyst, Field Support
USA.TX.Plano-Granite Pkwy
Full-time
Hybrid
New Grad, Entry Level
$44K/yr - $72K/yrAltice USA is a leader in connectivity solutions, and they are seeking a Field Support Analyst to provide Level II IT equipment and user support to designated offices and remote users. The role involves troubleshooting, installations, and coordination with internal departments to enhance IT support and user experience.
Communications Infrastructure
Responsibilities
Respond and resolve end-user issues via in-person visits, telephone or escalated service desk tickets, maintaining service level agreements
Perform installations, configures and tests desktop/server hardware and software
Troubleshoot mobile and telephony devices
Partner with internal departments to implement new programs or provide technical assistance
Coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues
Monitors resource utilization, coordinates hardware/software upgrades, train computer operators and users, requests software fixes and enhancements from various software vendors and physically installs electronic business equipment
Provides support and education by preparing application, hardware, and network documentation
Improves productivity by providing technical and operational support to end users of computer systems
Assists with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team
Qualification
Required
High school diploma or equivalent required
Proficient in supporting Windows OS, Apple OS, iPhone and Android devices
Previous experience supporting C-Level Executives with IT requests
Previous experience troubleshooting basic desktop and laptop hardware/software
Appropriate valid driver's license and a good driving record
Ability to troubleshoot technical issues remotely
Working knowledge of systems hardware, printers, scanners and other peripheral devices
Routine travel to various Optimum offices within assigned territory
24x7 on-call availability to respond to support requests and flexible work schedule to respond to the needs of the business
Preferred
Bachelor's degree in Computer Science or similar is an advantage
Microsoft technical certification for current Windows OS, a plus
Vendor hardware certification(s), a plus
Company
Altice USA
Thanks for visiting our page. Altice USA is now Optimum Communications, Inc. We are no longer operating under the Altice USA name.
Founded in 2015
10001+ employees
H1B Sponsorship
Altice USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (7)
2023 (11)
2022 (14)
2021 (65)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$3BKey Investors
BC Partners
2025-11-25Post Ipo Debt· $2B
2025-07-17Post Ipo Debt· $1B
2017-06-23IPO
Leadership Team
Marc Sirota
EVP, Chief Financial Officer
Benjamin Smith
SVP, Chief Information Security Officer
Recent News
bloomberglaw.com
2025-12-06
2025-12-05
Company data provided by crunchbase