ABC Home & Commercial Services of DFW, Inc. · 5 hours ago
Customer Service Representative
Lewisville,TX,US
Full-time
Hybrid
New Grad, Entry LevelABC Home & Commercial Services of DFW is the largest privately owned pest control company in Texas, seeking a Residential Customer Service Representative. In this role, you will ensure customers receive excellent service by handling inquiries, scheduling appointments, and resolving concerns efficiently.
Consumer Services
Responsibilities
Respond to incoming phone calls in a professional and timely manner
Effectively communicate with customers, technicians, and service managers to ensure seamless service delivery
Provide accurate and up-to-date information to customer inquiries
Schedule appointments efficiently and manage customer calendars effectively
Resolve customer issues promptly and professionally, providing timely feedback to supervisors regarding service concerns
Maintain accurate customer records and promptly update account information
Actively contribute to team efforts and collaborate with colleagues to exceed customer expectations
Attend mandatory meetings, training sessions, and call monitoring sessions
Participate in assigned tasks such as month-end procedures and call reports
Maintain a positive and professional demeanor with all customers, colleagues, and supervisors
Qualification
Required
Prior customer service or call center experience is preferred
Excellent organizational and prioritization skills to manage multiple tasks in a fast-paced environment
Strong communication and interpersonal skills, with the ability to build rapport with customers
Proficiency in basic billing concepts
Adaptability and ability to thrive in a dynamic and fast-paced work environment
Strong computer skills, including email, instant messaging, and proficiency in various software applications
The ability to prioritize workload, work effectively under pressure, and maintain composure when dealing with challenging situations
Excellent written communication skills with strong attention to detail
High school diploma or GED required
Bilingualism is a plus
Excellent time management skills
Strong team player attitude
Commitment to company values and providing exceptional customer service
Benefits
Health, Dental, Vision, Life Insurance, and more!
401(k) with company matching
Paid Time Off (PTO)
Comprehensive training and development opportunities.
Work in a dynamic and supportive team environment.
Work from home option up to two days per week after six (6) months of employment.
Company
ABC Home & Commercial Services of DFW, Inc.
ABC Home & Commercial Services proudly serves families, businesses, and team members across the Dallas–Fort Worth Metroplex and East Texas.
Founded in 1949
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Russell Jenkins
Chief Communications Officer
Company data provided by crunchbase