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Bankers Financial Corporation · 3 hours ago

Benefits Specialist

St. Petersburg, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Bankers Financial Corporation is a Professional Employer Organization (PEO) located in St Petersburg, FL, and they are seeking a Benefits Specialist to provide superior customer service support regarding benefits to clients and employees. The role includes managing inquiries related to Open Enrollment, Renewal, and other benefits plan administration tasks.

Financial Services

Responsibilities

Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails

Provide support for new client enrollment in DHR benefit programs

Answers certain incoming phone calls for the benefits department about health plans and providers

Can perform large data entry and reconciliation projects within reasonable timeframes and with high levels of accuracy

Reacts within specified time frames to all inquiries and maintains superior client relationships

Provides ongoing support for clients enrolled in DHR benefit programs

Researches and resolves basic product and service issues from the field, clients, and their employees to maintain accurate and timely responses

Documents information to track interactions and the resolution of issues

Guides clients and their employees regarding product offerings, including setup and use of Health & Benefits online portals to ensure optimal client retention

Performs data input and maintains strong prioritization and organizational skills, and professional communications in all interactions

Interact with carriers and vendors to resolve customer needs

Participates in special projects as needed

Proactively strives to solve client issues that are benefit-related and seeks assistance when the solution isn’t easily obtained

Comprehensive understanding of the Affordable Care Act (ACA) with hands-on experience reading and interpreting ACA eligibility reports and ensuring compliance with ACA requirements

Qualification

HealthBenefits administrationAffordable Care Act (ACA)Customer ServiceMicrosoft OfficePEO experienceAdobe Pro knowledge

Required

Familiarity with Health and Benefits administration, either through education or work experience

2-5 years minimum work experience

Microsoft Office proficiency, including PowerPoint

H.S. Diploma is required or equivalent

Experience in Customer Service and/or Employee Benefits

Comprehensive understanding of the Affordable Care Act (ACA) with hands-on experience reading and interpreting ACA eligibility reports and ensuring compliance with ACA requirements