Apply on Employer Site

Empathy · 2 hours ago

Client Success Director

New York, NY

Full-time

Hybrid

Director/Executive

$150K/yr - $170K/yr

6+ years exp

Empathy is transforming the way families navigate life’s most difficult times, and they are seeking a Client Success Director to oversee the entire client lifecycle for enterprise clients. This role focuses on ensuring a best-in-class client experience through implementation, ongoing engagement, and managing client challenges.

AppsHealth CareInformation TechnologySoftware

Growth Opportunities

Responsibilities

Support Empathy’s new and existing enterprise life insurance clients, ensuring they receive a best-in-class client experience

Oversee the entire client journey, including end-to-end implementation, ongoing engagement, upsells, and renewals

Provide ongoing support and communication, managing day-to-day client responsibilities, including tracking tasks and deliverables, leading client meetings, and reporting on various metrics to demonstrate the value of the Empathy product

Manage client challenges and escalations, collaborating cross-functionally with Product, Marketing, Care, and Business development as appropriate

Leverage data and analytics to expand and optimize Empathy’s impact, with a focus on achieving client KPIs

Qualification

Client lifecycle managementAccount managementAnalytical skillsSalesforce familiarityInterpersonal skillsCommunication skillsExperience in B2B2CExperience in startupsOrganizational skillsProblem-solving skills

Required

6+ years of professional experience working with strategic/enterprise customers/clients in either account management, client/customer success, or consulting

Experience overseeing the entire client lifecycle post-sale (implementation, adoption, renewals, and upsells)

Exceptional organizational skills and attention to detail

Thrive in a fast-paced and ambiguous environment

Strong analytical and problem-solving skills; ability to understand data and present information to clients

Tremendous interpersonal skills and communication skills; building relationships with ease and communicating effectively (verbal, written, and presentation)