Liberty Mutual Insurance · 1 hour ago
Sr Software Engineer
US-TX-Houston
Full-time
Hybrid
Mid, Senior Level
$106K/yr - $175K/yr
3+ years expLiberty Mutual Insurance is seeking a Sr Software Engineer to support Contact Center technologies and develop telephony-related applications. The role involves designing and implementing AI capabilities to improve customer experience and operational metrics, while also managing external vendor services and mentoring new engineers.
FinanceFinancial ServicesInsurance
Responsibilities
Support Contact Center technologies
Develop and support telephony-related applications
Contact data management and call handling capabilities
Design, develop and implement contact center-centric AI capabilities to improve CX/UX and operational metrics
Manage and deploy external vendor AI services (Google, Twilio, etc.)
Design and implement AI and NLP in agent solutions to increase overall productivity
Working knowledge of Speech-to-Text capabilities, including Generative AI technologies like Open AI
Support agent workflow
Lead projects or sub-projects of highly technical complexity
Perform system analysis, design, coding, testing, quality assurance review, debugging, and documentation
Understanding of Service Oriented Architecture, RestAPI and micro-services
Proficient in fault isolation, platform health, monitoring and alerting applications
Coach or mentor new engineers and the team
Be a lead member of an Agile delivery team
Travel required up to 10%
Telecommuting permitted up to 100%
Qualification
Required
Bachelor's degree (or foreign equivalent) in Computer Technology, Software Development, Information Technology, Business Administration or related field
Three (3) years of experience in the job offered or in a Sr Software Engineer-related occupation
Direct software engineering and coding supporting internal requirements for business operations
Specific working knowledge on telephony platforms, integration points, as well as common software programming languages and practices
Contact center and telephony requirement
Java, JavaScript, React, AWS and NodeJS
Generative AI solution and Speech-to-Text transcription services
Splunk and DataDog consolidated monitoring and alerting applications
Data Modeling
Enterprise IT Architecture including server functions, database, data workflow and security
Demonstrated understanding of Full Stack software development methodologies
Firm understanding of pipelines including server/nodes, operating systems, connectivity and CI/CD tooling
Demonstrated understanding of Contact Center operations
Benefits
Flexible Time Off Annual Accrual - days: 20
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
H1B Sponsorship
Liberty Mutual Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (14)
2023 (5)
2022 (8)
2021 (12)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
Recent News
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Company data provided by crunchbase