Network180 - Kent County Community Mental Health ยท 3 hours ago
Help Desk/System Support Technician (25-167)
Grand Rapids, MI
Full-time
Onsite
New Grad, Entry Level
$22.55/hr - $31.57/hrNetwork 180 is a behavioral health community organization responsible for delivering mental health and substance abuse treatment services. They are seeking a Help Desk/System Support Technician to provide first-line problem resolution for users, support PC deployments, and handle network-related issues.
GovernmentHealth CareMedicalNon Profit
Responsibilities
Provide first-line problem resolution for network180 system users
Support in PC deployments
System monitoring and upgrades
Handle any network-related issues and upgrades
Qualification
Required
Bachelor's degree in Computer Information Systems or related field
Possession of a valid driver's license and access to reliable transportation for job related use
Excellent customer service skills
Excellent communication skills, both verbal and written
Excellent organizational skills
Any combination of education, training and experience providing the required knowledge, skills and abilities to perform the essential functions of the job will be considered
Preferred
Experience with Microsoft Office products
Experience troubleshooting Windows PCs
Experience with SQL a plus but not required
Lived experiences with mental illness/developmental disabilities/substance use disorders valued
Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to network180 services within diverse communities
Benefits
Four health insurance plans
100% employer paid dental and vision insurance plans
13 paid holidays
Generous PTO
Professional development
Tuition reimbursement
Professional License reimbursement
Defined contribution retirement plan
Employee Assistance program
Life and voluntary life insurance options
Short and Long term disability
Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more!
Company
Network180 - Kent County Community Mental Health
Network180, Kent County Community Mental Health, connects adults, youth and families to services for mental health, substance use or intellectual & developmental disabilities.
Founded in 1974
201-500 employees
H1B Sponsorship
Network180 - Kent County Community Mental Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Beverly Ryskamp
COO
Recent News
Company data provided by crunchbase