Cosm · 2 hours ago
Sr. IT Service Technician
The Colony, TX
Full-time
Onsite
Senior Level
5+ years expCosm is a global technology company that brings experiences to life in immersive environments. The company is looking for experienced IT specialists who prioritize customer service and ensure smooth venue operations by maintaining and supporting various technologies.
ContentInformation TechnologyMedia and EntertainmentSoftwareVideo
Responsibilities
Provide on-site 1st and 2nd tier support to all IT-related technical systems and hardware
Install and configure computers, telephones, and other common technology/devices for new and existing Cosm venue employees
Install, configure, maintain, and troubleshoot venue operational systems, hardware, and networks including but not exclusive to; Point-of-Sale, Kiosks, Ticketing Systems, Kitchen Display Systems, Wireless Connectivity, Desktops, Laptops, Networking Equipment, Media Servers, IP TV systems, A/V Systems, and/or consoles
Provide feedback to operational playbooks and training for other IT Service Technicians
Interact with primary display technology (Digistar) to conduct operational and functional checks of the show system and equipment
Read drawings, technical schematics, diagrams, and checklists
Communicate and collaborate with internal and external partners
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made
Respond to requests via text, email, or radio
Work with engineers to test fixes and ensure the problem has been adequately resolved
Qualification
Required
High school diploma or equivalency certificate
5+ years of experience in entertainment, production, or hospitality
Working experience with operations of an entertainment venue including A/V, F&B, and Ticketing
Working experience in MacOS, iOS, Windows, and VMware environments
Working experience with mobile device troubleshooting and support
Working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems
Familiar with IT security systems, procedures, and policies
Self-directed and able to collaborate on a team
Due to the high visibility of this position, excellent written, verbal, and phone communication skills focused on customer service
Strong creative and innovative problem-solving skills
Available for overtime and weekends as the schedule varies depending on site operational needs; flexibility required
Must be able to work during a live production, with loud noise levels, and busy environments (non-office environment)
Ability to maneuver around an entertainment venue and walk, stand, sit, bend, stoop, squat, and stretch to fulfill tasks
Must have finger dexterity to be able to operate office equipment
Comfortable lifting heavy objects up to 25 lbs
All applicants must be at least 18 years of age at the time of employment
Preferred
An associate's or bachelor's degree in a technical field is a plus
Licenses/Certifications: CHTP, A+, MCP, MCSE/MCSA, Network+ or related certifications preferred
Company
Cosm
Cosm is a media and entertainment company that builds end-to-end experience solutions for the technology and entertainment sectors.
501-1000 employees
H1B Sponsorship
Cosm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$250M2024-07-31Series Unknown· $250M
Leadership Team
Jeb Terry
President/Co-founder and CEO
Neil S. Carty
Vice President, Head of Cosm Studios & Labs
Recent News
Sports Business Journal
2025-12-03
Sports Business Journal
2025-10-31
Company data provided by crunchbase