Client Experience Specialist (Bilingual English/Spanish) jobs in United States
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eCapital Corp. · 4 hours ago

Client Experience Specialist (Bilingual English/Spanish)

positionLenexa, KS
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$21/hr - $21/hr

eCapital Corp. is on a mission to provide innovative working capital solutions to small and medium-sized businesses. They are seeking a Bilingual Client Experience Specialist to enhance client satisfaction by providing expert guidance, troubleshooting issues, and assisting with client onboarding.

ConsultingFinanceFinancial ServicesSmall and Medium Businesses

Responsibilities

Greet clients warmly over the phone, provide expert guidance and build lasting relationships
Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction
Educate clients on our services, assist with client onboarding, and mark a real impact on client success
Communicate with different departments to answer client inquiries
Maintain accurate records of client interactions in the company database

Qualification

Customer serviceBilingual English/SpanishMicrosoft OfficeCRM ToolsMulti-taskingCall center experienceCommunication skillsProblem-solvingDetail-oriented

Required

Customer service pro with strong communication skills
Problem-solver who thrives in a fast-paced environment
Detail-oriented with the ability to multi-task
Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!)
Call center experience is a bonus but not required

Preferred

Bilingual candidates in Spanish & English (written and verbal) preferred

Benefits

Performance Incentives
PTO
Health, Dental, and Life Benefits
401K Matching
Abundant professional development opportunities at a growing and thriving alternative Finance company!

Company

eCapital Corp.

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eCapital has been on a mission to change the way small to medium-sized businesses access the funding they need to reach their goals.
dateFounded in 1993
location
Miami, Florida, USA
people-size501-1000 employees
web-link
http://ecapital.com

Funding

Current Stage
Late Stage
Total Funding
$1.77B
Key Investors
Ares Management
2025-10-08Debt Financing· $388M
2025-06-13Debt Financing· $1.38B
2019-06-28Acquired

Leadership Team

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Marius Silvasan
CEO
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Mark Wilson
Chief Technology Officer

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Company data provided by crunchbase