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Webb Insurance Group · 4 hours ago

Operations Manager

Tampa, FL

Full-time

Onsite

Mid, Senior Level

$65K/yr - $65K/yr

Webb Insurance Group is seeking an experienced Operations Manager to oversee and improve the daily execution of their independent insurance agency. This leadership role focuses on process improvement, accountability, and operational excellence within the insurance environment.

Commercial InsuranceEmployee BenefitsFinancial ServicesInsurancePersonal FinanceProperty Insurance

Responsibilities

Own and manage daily service workflows within the insurance agency

Ensure policies, endorsements, renewals, and documentation are handled accurately and on time

Maintain consistency across carriers, lines of business, and internal standards

Identify operational breakdowns and correct the underlying process

Document, maintain, and improve insurance-specific SOPs

Enforce file completeness, documentation standards, and audit readiness

Reduce E&O exposure through process controls and quality checks

Ensure carrier guidelines and agency procedures are followed consistently

Set clear expectations for CSRs and service staff

Coach team members using data, workflows, and documented standards

Address performance gaps directly and professionally

Ensure accountability without micromanaging

Track and report on operational KPIs (turnaround times, renewal timelines, error rates, workload capacity)

Monitor team capacity and recommend process or staffing adjustments

Use data to proactively identify risks and inefficiencies

Identify opportunities to streamline workflows and reduce rework

Implement process improvements and measure results

Build systems that allow the agency to scale without sacrificing quality

Qualification

Insurance agency experienceService workflow improvementProperty & Casualty experienceSOP developmentCRM experienceTeam accountabilityProcess improvementCompliance understandingCommunication skills