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The Schwarzman Animal Medical Center · 3 hours ago

Client Services Representative (CSR)

New York, NY

Full-time

Onsite

New Grad, Entry Level

$19/hr - $24/hr

The Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, committed to providing innovative veterinary care. The Client Services Representative (CSR) plays a crucial role in client interactions, managing medical records, and supporting the clinical team to ensure a positive experience for clients and patients.

Health CareVeterinary

Responsibilities

Acknowledge and cheerfully greet all clients and visitors in a professional and timely fashion

Proficiently register and check-in new and returning clients and patients and appropriately providing client with and process all forms and other paperwork required for intake and discharge of animals

Appropriately triage emergency cases and send follow-up communication

Schedule follow-up, reschedule, and cancel patient appointments using Cornerstone

Handle all financial transactions and reconcile client files as needed – including auditing invoices prior to clients/patients discharging from the hospital; Reconcile the financial transactions each day – including end of day and end of month

Offer alternative payment options to clients such as Care Credit and AMC payment plans. Terms for both options must be explained to client to ensure client is aware of all conditions and agreements

Efficiently and appropriately communicate ongoing projects from shift to shift, co-worker to co-worker

Appropriately assist patients in getting medications refilled

Maintain the confidentiality, security, and physical safety of all patient medical records in addition to collecting, scanning, processing, maintaining, storing, timely retrieve, and distributing medical records

Maintain the client services area and clinic reception area in accordance with safety and infection control guidelines

Courteously accepting other job duties as assigned

Conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks

Other duties as assigned

Qualification

Veterinary receptionist experienceMS Office proficiencyClient communication skillsData transcribingBasic office proceduresMathematical skillsReasoning skills

Required

Must have basic knowledge of office procedures and machines

Proficient knowledge and competency of MS Office (especially Outlook)

Must possess excellent telephone skills and make a positive first impression on patients and visitors to the clinic

Must have previous veterinary receptionist experience

Ability to read, write, and comprehend instruction, short correspondence, and memos in English

Must be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees in person, telephone, and all forms of electronic communication

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percents

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Preferred

College degree preferred but must have High School diploma or equivalent

Benefits

Generous paid time off

50% discount on veterinary care

Continuing education funds with rollover options

403(b) matching

Comprehensive medical, dental, and vision coverage

You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Company

The Schwarzman Animal Medical Center

The Stephen & Christine Schwarzman Animal Medical Center (AMC) is the world’s largest non-profit animal hospital with 140+ veterinarians providing the highest quality medical care across 20+ specialties and services, 24 hours a day, 7 days a week, 365 days a year.

Founded in 1910