Shamin Hotels · 15 hours ago
FRONT DESK CLERK
Glen Allen, VA
Full-time
Onsite
New Grad, Entry LevelShamin Hotels is seeking a Guest Service Agent to join their Operations department. The role involves checking guests in and out, providing information about hotel services and local activities, and managing guest accounts and reservations.
Hospitality
Responsibilities
Greets, registers, and assigns rooms to guests
Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
Date-stamps, sorts and racks incoming mail and messages
Transmits and receives messages using equipment such as telephone, fax and switchboard
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
Keeps records of room availability and guests’ accounts
Computes bill, collects payment and makes change for guests
May make, confirm and cancel reservations for guests
Posts charges such as room, food, liquor or telephone by hand or machine
May make restaurant, transportation or entertainment reservations for guests
May deposit guests’ valuables in hotel safe or safe-deposit box
May order complimentary flowers or Champaign for special guests at management’s direction
Understands and enforces the hotel company credit policies
Accounts for all cash and makes deposits in accordance with hotel and company policies
Communicates effectively with other front office and hotel departments
Reports to work for scheduled shift, on time and in uniform in accordance with company policy
Knows and complies with all company policies and procedures pertaining to this position and its duties
Takes the initiative to greet guests in a friendly and warm manner
Cross sells other Shamin Hotels
Performs other related duties as required
Qualification
Required
Greets, registers, and assigns rooms to guests
Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
Date-stamps, sorts and racks incoming mail and messages
Transmits and receives messages using equipment such as telephone, fax and switchboard
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
Keeps records of room availability and guests' accounts
Computes bill, collects payment and makes change for guests
May make, confirm and cancel reservations for guests
Posts charges such as room, food, liquor or telephone by hand or machine
May make restaurant, transportation or entertainment reservations for guests
May deposit guests' valuables in hotel safe or safe-deposit box
May order complimentary flowers or Champaign for special guests at management's direction
Understands and enforces the hotel company credit policies
Accounts for all cash and makes deposits in accordance with hotel and company policies
Communicates effectively with other front office and hotel departments
Reports to work for scheduled shift, on time and in uniform in accordance with company policy
Knows and complies with all company policies and procedures pertaining to this position and its duties
Takes the initiative to greet guests in a friendly and warm manner
Cross sells other Shamin Hotels
Performs other related duties as required
Company
Shamin Hotels
Shamin Hotels is the largest hotel owner and operator in Virginia, with a 45+ year history and extensive portfolio spanning 79 hotels, 10,000+ rooms, and 2+ million customers served per year across Virginia, New York, Maryland, Florida, and North Carolina.
Founded in 1979
1001-5000 employees
H1B Sponsorship
Shamin Hotels has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Grayson Owen
Chief Financial Officer
DANIEL ROBERTS C.H.A.
MANAGER/PARTNER
Company data provided by crunchbase