Complete Care Centers · 3 hours ago
Care Coordinator: Administrative – 500 Dollar Sign-On Bonus
Oviedo, FL
Full-time
Onsite
Entry Level
1+ years expComplete Care Centers is dedicated to delivering exceptional outcomes through a unified care team. The Care Coordinator: Administrative is responsible for creating a seamless patient experience by managing front desk operations, scheduling, and ensuring compliance with care plans.
Health CareMedical
Responsibilities
Greet patients warmly and manage check-in/check-out with precision
Schedule and confirm appointments to support care plan completion
Execute compliance outreach for missed or at-risk patients
Support fulfillment of provider orders and care plan components
Collaborate with rehab staff to maintain unified clinic flow
Assist rehab team when therapy volume is high
Maintain lobby professionalism and organization
Support unified clinic-wide efforts toward patient outcomes
Collect accurate insurance and demographic information to ensure clean claims processing and proper documentation in EHR system
Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations
Collect payments at check-in or check-out following company protocols
Maintain awareness of various insurance types (PPO, HMO, PIP, WC, Managed Care) and understand how each impacts coverage within Complete Care’s model
Identify when services require pre-authorization and initiate the appropriate workflow
Monitor, track, and follow up on outstanding pre-authorizations
Escalate authorization or eligibility concerns promptly to reduce delays or claim denials
Schedule, confirm, and manage appointments across chiropractic, medical, MRI/imaging, injections, procedures, and follow-up services
Ensure all patients are fully scheduled throughout their plan of care
Perform compliance calls, appointment reminders, and outreach for missed or rescheduled visits
Maximize schedule productivity and fill rates across multiple service lines
Ensure proper fulfillment of provider-directed orders
Provide patients with clear preparation guidance and restrictions based on their orders
Support patient compliance through consistent communication and proactive follow-up
Monitor show rates, production metrics, and compliance trends
Reinforce care plan understanding to support patient engagement
Collaborate with leadership to reduce cancellations and improve retention
Demonstrate Conscious Leadership—empathy, curiosity, and accountability
Exhibit reliability, ownership, and strong follow-through
Communicate clearly and compassionately with patients and team members
Contribute positively to a unified, patient-first clinic culture
Demonstrate flexibility, teamwork, and solution-oriented communication
Qualification
Required
Excellent customer service and interpersonal communication
Strong organizational skills and ability to multitask
High accuracy in scheduling, documentation, and insurance data collection
Adaptability to evolving workflows and clinic needs
Preferred
1–2 years administrative or customer service experience; healthcare preferred
Benefits
500 Dollar Sign-On Bonus
Company
Complete Care Centers
Complete Care is a doctor-owned injury care platform designed to deliver faster recovery, better function and stronger outcomes.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brent Williams
Chief Executive Officer
Alex Petit, MA, MBA
Chief Financial Officer
Company data provided by crunchbase