Senske Services · 3 hours ago
Marketing Coordinator - Customer Experience & Retention Operations
Coppell, TX
Full-time
Onsite
Entry, Mid Level
$25/hr - $29/hr
2+ years expSenske Services is a fast-growing company focused on customer experience and retention operations. They are seeking a Marketing Coordinator to manage review processes, referral programs, and e-commerce operations while ensuring high compliance and effective communication across teams.
Utilities
Responsibilities
Manage review request workflows and monitoring
Track incoming reviews and flag negative reviews for escalation
Follow up with branches to ensure response compliance
Maintain review SLAs and weekly health reporting
Ensure review requests reference correct locations and services
Manage upsell program within Applause
Manage referral link creation and QA
Update referral offers as directed
Ensure referral landing pages and tracking links are working correctly
Monitor referral activity and surface performance issues
Coordinate with Email/SMS Manager on referral promotions
Manage customer-specific Shopify links
QA checkout flows and offer paths
Support prepay and promotional offers
Ensure links used in email/SMS and offline campaigns are correct
Identify and escalate broken paths or friction points
Coordinate with Project Manager on priorities and timelines
Support Email/SMS initiatives with link QA and deployment checks
Assist with customer-facing operational tasks as needed
Qualification
Required
2–4 years experience in marketing operations or coordination roles
Comfortable working with review platforms, referral tools, or e-commerce systems
Strong attention to detail and QA mindset
Ability to manage recurring tasks and SLAs reliably
Clear written and verbal communication skills
Comfortable working in fast-paced, multi-location environments
Highly organized and process-oriented
Reliable and consistent with follow-through
Comfortable executing from defined playbooks and instructions
Proactive in identifying issues before they escalate
Customer-first mindset
Benefits
Competitive Hourly Pay - Life is expensive! We believe in paying well.
Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
Do you want to work with your friend? We offer a referral bonus!
Affordable health care packages that include medical, dental, vision and life insurance
Company paid short-term disability and paid life insurance
401K with Employer Match
9 Company Paid Holidays
Paid Vacation (accrue up to 1 week of paid vacation your first year)
Paid Sick Leave (accrue up to 1 week of paid sick leave your first year)
Team celebrations year-round!
Company
Senske Services
Senske Services is a market-leading, multi-state home services company focused on growing organically and through mergers and acquisitions in the Western United States.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nathan Hurst
Chief Executive Officer
Rob Thomas, MBA
Chief Experience Officer
Company data provided by crunchbase