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USAJOBS · 2 hours ago

RECREATION ASSISTANT LEAD NF2* (RFT) INFORMATION, TICKETS, & TOURS (ITT) OFFICE

Kaneohe, Hawaii, USA

Full-time

Onsite

Entry, Mid Level

$19.50/hr - $19.50/hr

1+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Recreation Assistant Lead will support the ITT Office by providing guidance to staff, assisting in operations, and ensuring customer satisfaction. Responsibilities include planning recreational activities, selling tickets, and maintaining reports while adhering to safety regulations.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Incumbent is assigned to one or more specialized recreational activities such as the following: ITI Offices & Tradewind Travel/Leisure Travel

Performs and/or assists in the operation of the ITT Office activity

Reports to the ITT Manager

Provides guidance, instruction and support to the ITT staff

In the absence of the ITT Manager, serves as the go-to representative for customer service issues and employee needs

May assist with employee work schedules

Will provide training to new employees

May provide feedback with regards to employee evaluations

Based on established policies, incumbent carries out assigned phases of designated activity applying an understanding of the interest and needs of program participants

Typical assignments may include: Provides information and sells tickets to patrons on local entertainment and other activities such as sporting events, concerts, outer-Island tours, etc

Incumbent must be proactive in becoming familiar with these activities and reservation procedures of vendors

Maintains daily sales report, daily accom1t report, and expenditures; reviews vendor invoices and resolves billing disputes, and effects adjustments for discounts and service charges

Helps to plan and coordinate details of recreational activities and maintains related supplies

Assists in planning, scheduling and publicizing various activities to attract and motivate participants

Plans leisure travel within Hawaii to include air, room, car and cruises

Ensures adherence to safety rules and regulations

Provides World Class Customer Service with an emphasis on courtesy

Assists customers

Asks questions to determine, verify and solve problems

Checks for satisfaction on the quality of goods and services

Takes action to solve problems quickly

Alerts the higher level supervisor or proper point of contact for help when problems arise

Adheres to safety regulations and standards

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment

Able to perform daily duties with little or no supervision

Performs other related duties as assigned

Works at Kaneohe Bay and Camp Smith ITT Offices

Qualification

Commercial travel experienceEvent ticketingStaff oversightAdministrative skillsComputer experienceCustomer serviceEffective communicationTeamworkProblem-solving